Tool for automating customer feedback collection, extracting insights, collaborative product planning, and communicating releases.
Features
Automated Feedback Hub
This feature allows you to automate the gathering and organization of user feedback, making it easier to manage and analyze.
Fast Feedback Capture
Enables quick collection of feedback. The interface supports rapid input to ensure you don’t miss any customer insights.
Insights Extraction
Automatically extracts insights from the collected feedback, helping you to understand and categorize it effectively.
Customer Understanding
Offers tools to better understand your customers through their feedback, allowing for improved user engagement strategies.
Product Planning Collaboration
Facilitates collaborative planning for product development, ensuring team alignment and coordination.
Release Communication
Helps in communicating product updates and new releases efficiently to relevant stakeholders and users.
Create Feedback with Slack Commands
Allows users to create new feedback entries directly from Slack using specific commands, streamlining the process of gathering customer input.
Directly Link Feedback to Features
Enables users to associate feedback with specific features, providing clarity and context for product development teams.
Send Product Updates in Slack
Facilitates the distribution of product updates directly within Slack channels, ensuring that all team members are informed promptly.
Personalized Feedback Status
Provides users with updates on feedback status, offering transparency and engagement with the feedback process.
Encrypted Transmission
All traffic, including customer data, is transported securely and encrypted via SSL.
Uptime
Cycle has more than 99.95% uptime, ensuring reliability and accessibility for users.
Access Control
Set up passwords for teams and assign roles to view, manage, and collaborate on studies.
SOC2 Type 2 Compliance
Cycle is SOC2 Type 2 certified with Vanta, ensuring secure handling of user data with strict security processes.
Data Center Security
The provider maintains industry-recognized certifications including FedRAMP, ISO, SOC2, and more for secure operations.
Private Workspace
Provides role-based access to workspaces, allowing only specific team members to collaborate.
HubSpot Integration
Connect HubSpot to centralize customer relationship data.
Salesforce Integration
Sync Salesforce data for better sales tracking.
Pipedrive Integration
Integrate Pipedrive to manage sales pipelines.
Zendesk Integration
Connect with Zendesk for enhanced customer support.
Slack Integration
Receive notifications and updates directly in Slack.
Trello Integration
Link Trello boards for project management enhancements.
Google Drive Integration
Access and manage Google Drive files directly.
Intercom Integration
Integrate Intercom to improve customer communication.
Feedback Source Integration
Plug all your feedback sources into the platform for streamlined input gathering.
AI Categorization
Utilize Cycle's AI for accurate insight categorization, efficiently organizing data on autopilot.
Customer Voice Dashboard
Access a customizable dashboard for insights you've never seen before, tailoring it to your needs.
Real-time Collaboration
Collaborate in real-time with unlimited free collaborators for seamless teamwork.
Two-way Sync with Linear
Enable two-way synchronization with Linear to keep all tasks and updates aligned.
Unlimited Call Recordings and Transcripts
Record and transcribe calls for all members, ensuring comprehensive documentation.
White-glove Support
Experience fast and responsive white-glove support to assist with any inquiries.
Feature Request Submission
Allows users to submit and share their software feature requests publicly. Others can view and comment on these requests.
Community Feedback
Users can view feature requests submitted by others and provide feedback, fostering a community-driven approach to feature development.
Self-Organizing Feedback Hub
Automatically pulls feedback from different sources and consolidates it into a centralized hub for easier management and prioritization.
Automated Labeling
Automatically labels and categorizes feedback based on predefined criteria or machine learning algorithms, making sorting and handling feedback more efficient.
Future-Proof Data Model
Allows for flexible data modeling with multiple dimensions such as 'Impact', 'Effort', 'Scope' to analyze feedback in a structured way.
Writing Experience
Provides tools and features for a smooth and efficient feedback writing process, including formatting options and improved user interface for clarity.
Unified Feedback System
Consolidates all feedback from various sources such as Slack, emails, and customer support into one system for easy review and prioritization.
Feedback Analytics
Provides insights into aggregated feedback to help inform product decisions and identify trends or popular requests.
Product Hierarchy & Workflows
Allows you to organize feedback based on product features and priorities, and update stakeholders about progress or changes.
Integration with Existing Tools
Integrates with tools like Notion to enhance existing documentation systems and streamline feedback management.
Automated Status Updates
Handles status updates for feedback, providing real-time information on processing and implementation stages.
Feedback
A rich editor to ingest and document all types of feedback, ranging from user interviews to WhatsApp screenshots. It also includes features to help with translations or generating summaries.
Insight
A tool for breaking down feedback into actionable and atomic customer quotes.
Problem
Aggregates related insights into problems that can be broken down into features and need to be sent to Linear.
Feature
PRDs that can sync with Linear, allowing for seamless integration of product ideas.
Bug
Manage a backlog of bugs, preventing them from hitting Linear issues before being documented and handled efficiently.
Kudo
Allows sharing of positive feedback and kudos to improve team morale, not just focusing on negative feedback.
Customer
Links people and companies with feedback and their insights to provide clear customer context.
Feedback Assignee
Assigns a customer-facing person in charge of closing feedback loops to ensure responsibility and follow-up.
Release Notes
Facilitates sharing release notes with customers, focusing on new features and updates without cluttering their workflow.
Intercom internal notes
Automatically notifies the support team by adding an internal note to the conversation whenever a status changes, keeping everyone in the loop.
Fast transcript access
Enables access to call transcripts within 20 seconds after a call, and video in the same document within 6 minutes.
HubSpot customer sync with attributes
Automatically fetches customer data from HubSpot including key attributes such as MRR, close date, lead status, number of employees, country/region, and industry.
Integrate HubSpot with Cycle
Connect your HubSpot account to Cycle to sync customer feedback and customer properties, improving workflow and customer engagement.
Collect Customer Feedback
Automatically gather customer feedback using HubSpot's customer information, providing insights directly within Cycle.
Sync Customer Properties
Customer properties in HubSpot are synchronized with Cycle, ensuring up-to-date and consistent customer data across platforms.
Import Historical Data
Use Cycle’s open API to import past feedback from HubSpot, streamlining data consolidation and ensuring continuity in feedback management.
Quick Setup
Allows for easy linking of HubSpot to Cycle with instructions for creating tokens and configuration to start collecting feedback.