AppFollow is an app reputation automation platform. It uses AI to automatically respond to user reviews in any language, integrates with app stores, and provides insights on app performance and competitor analysis. It helps manage app visibility and drive downloads.
Features
Automated Replies to Reviews
AppFollow provides AI-driven auto-replies to app reviews, allowing you to swiftly address user queries and enhance customer support efficiency.
Store Performance Tracking
Receive real-time updates on your app's performance with actionable insights as benchmarks.
Competitor Analysis
Gain insights into the performance of competitors and track their results to inform your strategic decisions.
10+ Integrations
Integrate with various platforms like Slack, Zendesk, Discord, Microsoft Teams for seamless data processing.
Automation
Enhance efficiency with automation by performing processes automatically, including replies and bulk actions.
Single Sign-on
Provide a single sign-on (SSO) solution to increase productivity by reducing the need for multiple logins.
Semantic Analysis
Analyze app store reviews to uncover trends and insights for enhanced user satisfaction and growth.
Custom Reporting
Create tailored reports that allow for the detailed analysis and presentation of important data.
Custom Data Sources
Incorporate insights from external data sources such as AppGallery and Google Play Book.
Custom Limits
Enable the addition of more usage or feature limits as required to meet any business need.
Collect Feedback
Gather user insights from in-app feedback swiftly to quickly strategize solutions.
Sentiment Analysis
Track sentiment across time, regions, and markets to understand how users feel about the app.
Competitor Analysis
Gain intel on how to enhance your app compared to competitors and capture more market share.
In-depth Review Analysis
Analyze reviews in more detail to monitor product quality and impact.
Reporting Capabilities
Utilize advanced data insights to maintain clarity in business performance.
Alerts
Receive notifications on events that impact app ratings, reviews, or performance.
Tool Integration
Connect app tools seamlessly for enhanced data management and workflow efficiency.
Keyword Intelligence
Allows you to drive search traffic by discovering the best performing keywords to improve app visibility and performance.
Competitor Intelligence
Provides insights into competitors' strategies in app stores, helping to refine your own strategy for better visibility and performance.
Alerts
Stay informed about changes affecting your app's visibility, ensuring prompt action to maintain or improve app performance.
User Feedback Analysis
Enhances user feedback handling for better app ratings and insights, ultimately boosting app visibility and user engagement.
Reply to App Reviews
Allows you to promptly engage and reply to customer reviews across multiple platforms from one place.
Categorize Reviews with Custom Tags
Enables you to organize and group app reviews using customizable tags, which helps in managing and prioritizing feedback more efficiently.
AI Summaries
Automatically highlights key points and trends in app reviews to save time on manual analysis and allow for better understanding of customer feedback.
Automate Workflows
Automates repetitive tasks, such as sending responses or alerts, to streamline app review management and improve efficiency.
Evaluate Team's Performance
Provides insight into how your team is responding to app reviews, helping to assess their performance and identify areas for improvement.
Compare and Benchmark
Allows you to compare your app's performance against competitors by benchmarking review scores and feedback.
Send Alerts
Integrates with existing systems to send alerts when new reviews are submitted, ensuring timely responses and actions.
Auto-reply
Automatically send responses to user feedback, saving time and ensuring timely replies.
Auto-tagging
Automatically categorize feedback to help improve app performance with effortless management and analysis.
Online reputation management
Manage and enhance online app reputation by monitoring and responding to user reviews.
Instantly Understand Feedback in Any Language
Translate and understand user reviews from different languages for better app enhancement strategies.
App Store Connect
Set up the integration to receive app & game reviews, receive ASO, sales, and downloads reports.
Google Play Console
Receive app & game reviews, reply to them, receive ASO, sales, and downloads reports.
Mac App Store
Monitor app & game reviews, receive ASO, downloads, and sales reports and real-time app updates.
Microsoft Store
Set up the integration to get app & game reviews, reply to them, and receive app updates.
Amazon
Receive app & game reviews and get real-time app updates.
Apple Arcade
Monitor app & game reviews and reply to user reviews in AppFollow.
HUAWEI AppGallery
Set up the integration to get app & game reviews, reply to them.
Samsung Galaxy Store
Monitor user reviews and app & game reviews in AppFollow.
Slack Integration
Receive app reviews and app performance reports right in your Slack.
Zapier
Send app's reviews to 2000+ services like Slack, Zendesk, Trello, and more.
Discord Integration
Manage your community from a single place with advanced querying and excellent understanding of user perception.
Zendesk Integration
Receive reviews and reply to them in Zendesk. Choose the manual integration or sidebar app.
Helpshift Integration
Receive app reviews and reply to them in Helpshift.
Freshdesk Integration
Integrate your app's reviews and reply to them in Freshdesk.
Front Integration
Receive and reply to app reviews in Front.
Intercom Integration
Customer support solution merged with app reviews. Deliver news and respond to feedback, feature requests, and app reviews directly in Intercom.
Help Scout Integration
App reviews are available in Help Scout dashboard. Receive all that matter and reply to them without leaving Help Scout.
Microsoft Teams Integration
Use MS Teams bot and channel integration for managing app reviews with ease.
UseDesk Integration
Receive app reviews and reply to them in UseDesk.
Tableau
Send data available in ASO reports, Customer Support reports, Product Managers, Analysts, and BI Teams to track your app's specifics in mobile and SaaS.
Single Sign-On (SSO)
Allows for increased productivity and reduced help desk costs by enabling enterprise users to sign in with a single identity.
Custom Features and Reports
Personalize features and access comprehensive reports based on your preferences and needs.
Dedicated Customer Success Manager
Assigned to help enterprises achieve their goals using AppFollow's suite of tools.
Priority Support
Provides access to a dedicated channel for quicker solutions and guidance.
Onboarding and Training
Customizable training and onboarding process tailored for each team member to ensure efficient use of the platform.
Dedicated Server
Ensures enhanced performance and security to handle enterprise-level demands and sensitive data.
Integration with Third-party Tools
Facilitate workflows by integrating with popular tools like Slack, Microsoft Teams, Salesforce, and Zendesk.
ASO Support
Provides guidance from audits to full ASO strategy development and execution to identify opportunities and suggest next steps for app growth.
Search Impressions & Downloads Increase
Offers turn-key keyword collection and prioritization along with complete metadata for apps to enhance visibility and download rates.
Education & Consulting Sessions
Delivers sessions to teach best practices, identify opportunities, and answer any ASO-related questions.
Creative Research & Development
Conducts app page analytic research and offers localization suggestions along with production of ASO assets to increase conversion.
AI Tools for User Support
Enhances user support capabilities using AI.
Reviews and Feedback Management
Improve app ratings and customer engagement.
Automation and AI
Transform customer service with automated solutions.
App Reputation Management
Revolutionizes app reputation tracking and review management.
Response Strategy Automation
Improves response strategies using automation.
Community Engagement
Create better player relationships through app follow-up.
Customer Insights
Provides actionable insights for improving products.
Organic Growth Analysis
Analyze organic growth with AppFollow data.
Review Tagging
Automate response tagging for better user experience.
Search Visibility
Boost app search visibility in stores.
Keyword Intelligence
Complete keyword research capabilities to boost your traffic potential by analyzing keywords and optimizing for better discoverability.
ASO Tools
Enhance your app visibility through app store optimization tools that adjust metadata to attract the right users.
Competitor Analysis
Analyze and track competitors' market performance to gain insights and strategize effectively against your competitors in the industry.
Alerts
Stay up to date with alerts on changes that impact your daily work and CPIs (Cost Per Install).
Integrations & APIs
Leverage integrations and APIs to improve collaboration and drive faster growth through advanced technology solutions.
MoEngage
Customer engagement platform for the customer-obsessed marketer.
Branch
Cross-platform linking and attribution solutions to the world’s leading digital brands.
CleverTap
Customer engagement and retention platform that helps brands maximize user lifetime value.
Apptica
In-app advertising analytics.
Adapty
A platform for mobile developers to grow revenue from in-app subscriptions.
Asapty
Apple Search Ads Optimization (ASA) platform.
Alchemer
Transforms data into dashboards and puts insights into the hands of people who take action.
Yodel Mobile
Leading global app marketing agency.
Shyftup
Global, full-service mobile user acquisition, ASO agency.
Unified Dashboard
Aggregate data from App Store Connect and Google Play Console to get a unified view of metrics and KPIs from different stores.
Custom Charts
Visualize data in custom and easy-to-read formats using AppFollow's exclusive API, which allows you to export data in any format you need.
App Review Management
Manage and process app reviews from App Store and Google Play in one place with auto-reports and alerts.
ASO KPI Monitoring
Track user acquisition KPIs like downloads and conversion rates in a unified ASO dashboard. Analyze search positions and competitor performance.
Integrations
Integrate with services like Intercom, Slack, Microsoft Teams, Salesforce, or Zendesk to enhance workflow efficiencies and receive custom alerts on key metrics.
App Store Performance Monitoring
Track the top paid, free, and grossing iOS apps globally by category and country. This feature allows users to analyze the ranking and performance of apps over time.
Rating & Reviews Dashboard
Monitor the dynamics of app ratings, reviews, and replies. Helps track and improve customer support efficiency.
Reply to Reviews
Centralize response to app reviews in one place. Enhance response times and improve customer attitudes.
Voice of the Customer (VoC) tool
Analyze app reviews and user feedback to gain insights and understand user needs better.