AI-powered tool to enhance customer conversations. Provides actionable insights from customer interactions and automates contact center tasks. Integrates with various platforms and supports team collaboration.
Features
AI Customer Insights
Automatically extract actionable insights from customer conversations to help businesses understand customer needs and improve their services.
Contact Center Automations
AI-driven automation for contact centers to improve customer interactions, reduce wait times, and enhance efficiency.
Integration with Platforms
Connect ConvoZen with various platforms for seamless customer interaction tracking and management.
Multilingual Transcription
Transcribes conversations in multiple languages automatically.
Semantic Moments
Highlights key moments in conversations for quick review.
Conversational Scoring
Provides a scoring system for assessing the quality of conversations.
Conversational Summarization
Summarizes the key points of conversations.
Sentiment Analysis
Analyzes the sentiment of the conversation participants.
Speech Analytics
Offers in-depth analytics on spoken language in conversations.
Smart Clustering
Groups similar conversations for easier analysis.
Automated QA
Automatically performs quality assurance checks on conversations.
Agent Scoring
Scores agents based on their performance in conversations.
AI Coaching
Provides AI-driven coaching tips to improve agent performance.
Custom Reporting & BI
Allows for custom business intelligence and reporting features.
Automations & Integrations
Integrates with existing tools and automates workflows.
Pitch Pop
Helps in dynamically assisting with sales pitches.
Feedback Analysis
Analyzes feedback from conversations to identify trends.
Chat Support
Provides support for chat-based interactions.
Model Customizations
Allows customization of underlying AI models.
Embeddings & SSO
Supports security through Single Sign-On and embedding features.
Auto-Capture Conversation Highlights
Automatically captures key moments in conversations, summarizing crucial segments for better analysis and insights.
Multilingual Support for Transcription
Supports transcription in multiple languages such as Hindi, Kannada, Marathi, Telugu, with speaker separation and noise-resilient accuracy.
Automated Smart Clustering
Identifies recurring themes within conversations by grouping similar topics without needing predefined categories.
Call Summarization
Summarizes calls into manageable categories, highlighting important points to simplify understanding and follow-ups.
Automation & Event Triggers
Enables custom event automation during customer interactions, like tagging conversations or dispatching alerts based on identified keywords.
Decode Customer Sentiments
Gain a deep understanding of customer pain points and grievances. Flags unpleasant sentiments as negative moments and auto-triggers alerts for negative sentiments to prompt resolution.
Surveil Agent Behaviour
Monitor and optimize customer interactions with instant alerts for infringements. Identifies long holds in conversations and detects agent aggression to improve customer experiences.
Quality Assurance Checklist
Customizable QA checklists to ensure adherence to company standards in customer interactions. Highly scalable and adaptable to an organization's fluctuating needs.
Compliance Reporting
Export team-wise and agent-wise compliance reports. Visualize trends through interactive dashboards for analyzing compliance data.
Calls
Provides efficient speaker identification, real-time transcription, and AI-driven conversation analysis for call monitoring.
Chats
Offers various chat functionalities for immediate, accurate, and personalized customer support.
Emails
Analyzes emails to improve response times and identify areas for improvement in communication.
Performance Tracking & Monitoring
Surveil agent performance with various metrics for a holistic view of operations, including custom checklist call scoring and comprehensive agent stats.
Custom Checklist Call Scoring
Measure agent performance and drive continuous improvement through customized call scoring checklists.
Comprehensive Agent Stats Measurement
Quantitative analysis of metrics such as number of calls made, average handling time, hold detection, talk ratio per call, and customer sentiments.
Coaching & Training
Enhance agent performance with tailored training programs including new agent induction and ongoing performance enhancement.
Agent Leaderboard
Identify top and underperforming agents easily to reward and coach effectively.
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis.
Chats
Offers a variety of chat functionalities for instant, accurate, and personalized support to customers.
Emails
Analyzes emails to improve response times and identify areas for improvement.
Interactive Dashboards
Customizable data visualization charts, graphs, and visuals to gain clear insights into metrics that matter. Real-time data updates help monitor key metrics and trends.
Report Exporting
Easily export reports in multiple formats (CSV, Excel, JSON, PNG) for effortless sharing.
Automated Report Delivery
Ensures timely access to valuable insights without manual effort, aiding informed decision-making and business growth.
Conversational Alerts
Connects and collaborates using Gmail and Slack for seamless communication and team messaging.
Webhook Integrations
Allows integration with CRM systems to sync customer data and conversation details. APIs enable connection with third-party applications for data exchange.
Unified View of Engagement History
ConvoZen provides a summary of conversational history to offer a contextual understanding of the customer. This helps agents understand previous customer interactions and customer moods before speaking.
Context Aware Pitches
Generates context-aware pitches using previous conversation history with the customer. It uses custom generative prompts to design pitches that are objective-driven toward desired outcomes.
Calls
Features efficient speaker identification, real-time transcription, and AI-driven conversation analysis for calls.
Chats
Offers a variety of chat functionalities for instant, accurate, and personalized customer support.
Emails
Analyzes emails to improve response times and identify areas of improvement.
Sales Solution
Maximize sales effectiveness with AI insights, call scoring, and smart clustering to close deals faster and drive revenue growth.
Monitoring & Coaching
Elevate agent productivity with real-time guidance, coaching, and performance analytics.
Customer Support
Deliver customer support with sentiment analysis, conversation insights, and personalized interactions.
Compliance Solution
Ensure compliance with automated QA, call auditing, and comprehensive reporting.
Banking & FinTech
Improve pitch conversations and manage customer expectations in the financial sector with ConvoZen.
Travel & Hospitality
Handle large volumes of customer queries and improve experience resolution in the tourism and hospitality industry with ConvoZen.
E-Commerce & Logistics
Deliver seamless customer support and improve operations results in the e-commerce sector with ConvoZen.
Call Scoring
Score calls, understand key parameters, and highlight areas for improvement to optimize sales conversations.
Coaching & Training
Boost sales performance through coaching by analyzing agent-customer interactions and providing actionable insights.
Sentiment Analysis
Gain insights into customer sentiments and emotions to tailor the sales approach and enhance customer experience.
Custom Reports & Dashboards
Uncover trends and preferences by evaluating data to optimize sales strategies through comprehensive analysis and dashboards.
Agent Score
Provides a measure of agent effectiveness and efficiency based on various performance metrics.
Team Strength Identification
Analyzes and identifies team strengths and areas for improvement using data-driven insights.
Nurturing Agents
Improves agent performance with targeted feedback, QA checklists, agent stats, and coaching techniques.
Onboarding Acceleration
Streamlines the onboarding process to reduce the ramp-up time for new agents, helping them achieve performance quicker.
Incentive Management Optimization
Enhances incentive programs by providing tools to motivate agents and aligning incentives with achievements.
Actionable Customer Insights
Provides insights into customer pain points, preferences, and behavior patterns by analyzing conversations, key moments, and sentiment data.
Emotion Analysis
Uses sentiment analysis to understand customer emotions and predict satisfaction levels, allowing proactive handling of concerns.
Escalation Tracking with Automation
Identifies and addresses customer issues through automation, ensuring prompt resolution.
Agent Performance Optimization
Optimizes agent performance through targeted coaching and AI-driven insights, enhancing customer support quality.
Custom Criteria
Define and customize criteria to suit business needs, ensuring compliance is covered. This feature is highly scalable and easily adaptable.
Trend Analysis
Monitor compliance performance at individual and team levels. Identify areas of improvement and take proactive measures for compliance enhancement.
Behavior Monitoring
Inspect agent behaviors to ensure adherence to sales practices, with monitoring and tracking capabilities for optimal behavior.
Compliance Monitoring
Uncover agent deviations and disclosure lapses with AI-powered analysis. Provides recommendations to maintain regulatory adherence.
Intelligent Call Analysis
AI-powered solution for quality assurance and customer service. Streamlines compliance processes and ensures regulatory adherence. Enhances customer experiences by analyzing call data.
Intelligent Call Handling
Reduces wait times and missed calls by analyzing call holding times. Helps in identifying extended hold times and improves response through streamlined call routing.
Sentiment Analysis and Smart Moment Identification
Analyzes and extracts key insights from customer feedback. Provides real-time understanding for response to customer concerns, using sentiment analysis.
AI-Driven Insights for Sales
Analyzes customer interactions to uncover sales opportunities. Provides relevant product and service recommendations to enhance sales performance.
AI-Auditing for Compliance
Monitors and ensures adherence to regulatory standards in calls. Flags non-compliant calls and automates compliance verification processes.
Resolve customer claims faster
Offers smart checklists and automated quality assurance to gather information accurately during claim collection. This reduces the need for follow-up calls and ensures a smoother customer experience.
Level up your sales game
Provides AI-powered conversational analytics to give actionable insights from customer interactions. Helps agents identify customer needs, personalize sales pitches, and improve conversion rates.
Automate your compliance audits
Uses compliance monitoring tools to ensure adherence to regulations. Automatically captures and analyzes conversations, detects potential violations, and provides timely alerts to maintain compliance.
Boost your agents to sell better
Includes performance tracking, call scoring, and agent stats to offer insights into agent performance. Identifies areas for improvement and enables targeted coaching to enhance agent skills.
Intelligent Conversational Analysis
ConvoZen offers intelligent conversational analysis to identify sales opportunities and ensure efficient lead management and tracking through CRM integration.
AI-Coaching for Customer Support
Provides personalized coaching material for support agents to deliver tailored patient service, enhancing customer support.
Compliance Monitoring
Automatically monitors calls to detect non-compliant exchanges, offers instant alerts, and helps stay ahead of regulatory requirements.
Industry Knowledge Updates
Keeps agents up-to-date with the latest medical knowledge and regulations through effective coaching tools and training.
Lead Management
Capture key call highlights and actionable insights to improve conversion rates and enrol more students. It transforms every conversation into a chance to enroll.
Agent Performance Insights
Gain access to actionable insights based on top-performing agents’ behavior and enhance existing agent performance for better sales results.
Customer Experience
Enable seamless ticket management and integration with CRM systems to handle student inquiries and issues efficiently, improving satisfaction and loyalty.
Feedback Analysis
Utilize Sentiment Analysis and Smart Moment Identification to extract critical insights from feedback, enabling data-driven decisions for enhanced educational experiences.