The product offers tools to launch in-app surveys, collect feedback directly within your product, and analyze the results. It allows for easy survey creation, detailed feedback collection, and provides insights from customer responses. The platform emphasizes quick setup and integration.
Features
In-App Surveys
Easily integrate surveys directly within your application to gather user feedback.
Automated Feedback Collection
Automatically collects user feedback through surveys to improve product offerings.
Real-Time Feedback Analysis
Provides instant analysis of survey responses to quickly gauge user sentiment and needs.
Higher Response Rates
In-app NPS surveys can yield 2x to 10x higher response rates compared to email surveys.
Predictive Power
NPS can be correlated with revenue growth. Higher NPS scores often see better customer retention and increased sales.
Improved User Experience
In-app surveys allow you to capture real-time sentiments that reflect the current customer experience.
Wider Audience
In-app NPS surveys help gather feedback from a broader set of users, not just the most vocal customers.
Auto-Ranking Users
Automatically profiles feedback based on user engagement to identify the most impactful voices for your product's development.
Hundreds of Templates
Provides curated survey templates to help craft insightful questions aimed at measuring and understanding product satisfaction.
AI to Summarize and Analyze Feedback
Uses AI summarization to convert feedback into digestible reports, highlighting trends and user suggestions.
Segmentation: Actionable User Satisfaction Data
Advanced tools segment satisfaction data by demographics, usage, and behavior, assisting in precise product strategy tailoring.
Identify Advocates and Detractors
Segments respondents into Promoters, Passives, and Detractors, enabling identification of loyal customers and those at risk of churning.
In Product Surveys PMF Survey
Focuses on assessing product market fit by evaluating customer satisfaction, usage patterns, and the perceived value of features.
Custom Segmentation
Enables segmentation of customers based on survey responses to find value in your product and allows tailored product development and marketing strategies.
Reporting Tools
Transforms survey data into actionable insights, helping pinpoint key customer needs for informed decision-making.
Overall Satisfaction Survey
Captures the customer's general perception of a product or service. This question helps gauge the overall success of a business in meeting customer needs and expectations.
Likelihood to Recommend Survey
Measures how likely customers are to recommend the product/service to others. Indicates both satisfaction and customer's value of the offering, impacting organic growth and long-term success.
Problem Resolution Survey
Identifies strengths and weaknesses in the problem-solving process by measuring satisfaction with how issues are handled. Helps in turning dissatisfied customers into loyal advocates and finding areas for targeted improvements.
Qualitative and Quantitative Data
Capture both qualitative insights and quantitative data for a holistic view of user sentiment, enabling better decision-making.
Customizable Survey Templates
Choose from an array of customizable templates to suit your unique requirements, including NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and more.
Integration
Surveys blend seamlessly into your platform with a simple script, offering a harmonious user experience.
Segmentation
Advanced segmentation capabilities to gain nuanced insights into different user groups for targeted strategies.
AI Analysis
Utilize AI analysis to extract actionable insights from customer feedback.
Custom Branding
Offers the ability to use custom branding on surveys.
Templates (XLS, CSV, PDF)
Allows exporting survey results in different formats for diverse needs.
API Access
API access to identify users and integrate surveys with custom data solutions.
Branded Colors
Allows you to customize survey elements with your brand's colors for a consistent brand experience.
Auto Prioritize Users
Automatically identifies and prioritizes users according to specific criteria for more targeted feedback.
Rage-click Surveys
Detects user frustration through rapid, repeated clicks and triggers a survey to gather more feedback.
Free Usage
The service offers free usage to make the tool accessible without initial costs.
Qualitative Feedback
Captures nuanced stories and experiences of users through open-ended questions that let customers express how they feel. Helps in capturing sentiment, ideas, and motivations.
Quantitative Feedback
Provides measurable and analyzable data using rating scales, multiple choice questions, and usage metrics to quantify user satisfaction and behavior.
Combined Feedback
Brings both qualitative and quantitative feedback into a single pane for side-by-side analysis.
Apply GPT
Uses GPT for in-depth analysis of feedback data, extracting crucial insights.
In App Surveys
Allows you to create and deploy surveys within your application to gather user feedback directly from the app experience.
NPS Surveys
Provides tools to create Net Promoter Score surveys for measuring customer loyalty and satisfaction.
CSAT Surveys
Enables the creation of Customer Satisfaction surveys to gather insights on customer satisfaction levels.
Product Market Fit Surveys
Helps in determining the product market fit by collecting data on user preferences and needs.
User Satisfaction Surveys
Gathers feedback on user satisfaction to improve services and customer experience.
Multilingual Global Marketing Strategy
Enhances the ability to facilitate efficient communication and broader market reach through multilingual support.
Customizable Workflow
Allows users to tailor and adjust workflows according to specific business needs, improving efficiency and productivity.
Product Marketing
Provides strategies and tools to effectively market and promote products to the target audience.
Business Consultation
Offers expert advice and consultation services to businesses for strategic growth and problem-solving.
App Development
Facilitates the creation and deployment of tailored applications to meet specific business requirements.
Branding Strategy
Develops comprehensive branding strategies to enhance brand identity and market presence.
Perfect Solutions
Delivers tailored solutions designed to meet unique business challenges and requirements.
Search Engine Strategy
Improves online visibility and search engine rankings to drive organic traffic.
Digital Marketing
Provides digital marketing tools and strategies to boost online presence and engagement.
AI-Driven Surveys
Integrates advanced AI to distill user feedback into reports, auto-rank users by engagement, and segment survey data for practical analysis.
Auto-Ranking Algorithm
Ranks feedback based on user engagement to identify which areas are impactful for product evaluation.
Digital Marketing
Provides strategies and execution for promoting brands and products online, increasing brand awareness and driving traffic.
Branding Strategy
Assists in creating and executing plans to develop a company's brand identity and positioning in the market.
Professional Support
Offers expert assistance and customer support for various business challenges and needs.
Business Solutions
Delivers tailored solutions to optimize business processes and enhance operational efficiency.
Social Media
Manages and strategizes social media presence to engage customers and boost brand interactions.
Digital Solutions
Offers technology-driven solutions to streamline business operations and improve digital engagement.
Marketing Strategy
Provides strategic planning and management services to enhance marketing efforts and improve brand visibility.
Business Consultation
Offers expert advice and planning services to optimize business operations and strategic direction.
Online Security
Ensures protection of digital assets and data through advanced cybersecurity measures.
Predictive Power
Support interaction analytics. Explains how UserVista enhances VOC research by analyzing feedback from customer support, turning interactions into actionable insights.
Trigger-Based Email Surveys
Showcases how UserVista's email surveys, triggered by specific user behaviors, provide rich, voice of customer data.
Usability Testing Insights
Illustrates how UserVista aids enterprises in conducting usability testing, a key component in understanding the voice of customer.
Analytics for VOC Intelligence
Discusses the advanced analytics capabilities of UserVista, pivotal in deciphering the voice of customer through usage patterns.
Sales Feedback Integration
Highlights how integrating sales feedback into VOC research provides a comprehensive view of customer sentiments.
CSAT Surveys
Gauge customer satisfaction with each interaction to assess how well your product or service meets expectations. Provides direct insights into customer experience, helping identify areas for improvement and customer satisfaction levels.
NPS Tracking
Measure customer loyalty and the likelihood that they will recommend your product or service to others. This indicates long-term customer engagement and predicts potential growth through word-of-mouth.
Qualitative & Quantitative Feedback
Collect in-depth qualitative feedback through open-ended questions to understand customer opinions, suggestions, and comments. Obtain quantitative data for measurable insights, enabling a comprehensive analysis of customer behavior.
Triple Response Rates
Surveys are designed to significantly boost engagement and triple response rates, ensuring a richer dataset for analysis.
Effortless Integration
User Vista's surveys seamlessly integrate into platforms using a simple script, offering a harmonious user experience.
Segmentation
Advanced segmentation capabilities allow nuanced insights into different user groups for more targeted strategies.
No-Code Surveys
Create dynamic, no-code in-app surveys that seamlessly integrate into applications to provide real-time user feedback.
User Insights
Gather qualitative and quantitative data to uncover user behaviors, needs, and motivations.
Analytics Interface
Visualize data trends, identify patterns, and make data-driven recommendations with an intuitive analytics interface.
GPT Summary
Allows users to summarize user feedback quickly by generating a summary in one click.
In-App Surveys
Enables users to transition from traditional emailed surveys to more integrated in-app surveys.
One-Click Export
Facilitates easy export of feedback analysis results without manual data handling.
Rage Clicks Detection
User Vista includes a feature to detect rage clicks, which indicates when users are having issues with the software.
Feedback Button
A built-in feedback button that allows users to provide feedback directly within the software.