Monitoring tool for Voice AI agents. Tracks voice interactions, analyzes issues, and ensures compliance. Provides insights on agent performance and call outcomes.
Features
Real-time Monitoring
Keep track of your Voice AI Agents with real-time monitoring features to ensure they are functioning properly.
Visual Dashboard
Provides a visual dashboard to view and analyze the performance of AI voice agents.
Prompt Analysis
Evaluates new prompts to identify potential issues with tasks such as appointment cancellations.
Issue Detection
Identifies and alerts you to potential issues caused by old conversations or changes in prompts.
Compliance Checks
Ensures that compliance checks are not skipped suddenly, maintaining adherence to necessary guidelines.
Scenario Selection
Allows you to select a scenario to act as a customer support agent and test interactions related to Return/Refund, Product Recommendation, or Order Status.
Automated System Demonstration
Demonstrates how the automated voice agent system works with realistic scenarios for customer support.
Human-like Voice AI Agents
Retell AI helps companies build human-like voice AI agents with fast development cycles, ensuring seamless conversations and quick response times, all integrated with LLM.
Realistic Conversations
Vocera simulates conversations using a range of workflows, personas, and scenarios, providing over 100 different scripts and recordings to choose from.
Customizable Evaluation Metrics
Offers real-time observation and evaluation metrics that can be customized to tailor to specific client needs.