This product is a journey management platform designed for business decision-making. It helps analyze and optimize customer journeys by unifying data, providing actionable insights, and deploying AI on unstructured data. The platform is secure and supports integrations with various tools to enhance business operations.
Features
Journey Insights
Automatically map journeys to manage various operational uses such as customer experience, sales and service.
Free Unified Insights
Provides insights across the board, helping teams to easily collaborate and make informed decisions.
Custom Taxonomy
Allows you to classify data in a way that best fits your organization's needs, helping to organize and standardize journey metrics.
Secure and Trusted
Adheres to ISO 27001 standards ensuring security and trust in managing data.
Journey AI
Deploy AI to analyze unstructured data, uncover opportunities, manage teams, and drill down from metrics to insights.
Journey Mapping
Visualize customer journeys to uncover insights and areas for improvement. This helps teams collaborate on enhancing customer experiences.
Customer Insight Integration
Integrate different customer data sources to create a unified view of customer experiences. Helps in developing a structured approach to handle customer data.
Value Tracking
Monitor business outcomes related to customer journeys to optimize processes and strategies. Tracks important KPIs linked to customer satisfaction.
Result Tracking
Track results across different teams and journeys to ensure alignment with business goals. Provides insights into performance metrics and areas needing attention.
Secure Data Handling
The platform adheres to ISO 27001 standards, ensuring data security and compliance for enterprise users.
Custom Taxonomy
Allows users to use their own labels and naming conventions to manage solutions within their organization. Helps in grouping, organizing, and tracking the status of solutions. You can track status, set types to distinguish solutions, group by business parts, and set ownership for tasks. Admins can create, order, and set up taxonomy from anywhere in the app, while contributors use these labels.
Predictive Insights
Uses AI to predict customer behavior and outcomes across journeys, providing actionable insights.
Insight Mining
Automatically scans through customer data and interactions to uncover trends and areas for improvement.
Impact Score
Evaluates the impact of different customer journeys on business outcomes, allowing prioritization.
Single Source of Truth
Provides a centralized location for all customer journey data so everyone is aligned and informed with the latest insights across teams.
Journey Framework
Allows creation and visualization of customer journeys to offer a clear overview and deeper analysis.
Cross-Team Collaboration
Facilitates collaboration across different teams by ensuring every update is reflected immediately.
Snowflake (early access)
Align your Snowflake data and smoothly integrate it into your journeys.
BigQuery
Automate the data flow directly from your warehouse into TheyDo journeys and journey steps.
Qualtrics
Turn customer feedback from Qualtrics into actionable insights.
Jira
Integrate TheyDo software with Jira projects to synchronize your roadmap.
Azure DevOps
Incorporate TheyDo solutions into your workflow in Azure DevOps.
Miro
View Miro boards in TheyDo to boost creativity and collaboration.
Loom
Use Loom videos in TheyDo for better team updates and collaboration.
Airtable
View Airtable inside TheyDo to centralize data management.
Google Drive
View Google Drive files directly in TheyDo to improve efficiency.
InVision
View InVision designs and prototypes directly in TheyDo.
Sketch
Share the latest UX design from Sketch directly in TheyDo.
Adobe XD
View Adobe XD files in TheyDo to enable effortless design collaboration.
Expoints
Convert customer interactions from Expoints into insights that drive action.
Monday
View Monday tasks in TheyDo to enable better teamwork and project management.
Notion
View Notion in TheyDo to elevate collaboration and content management.
Trello
View Trello boards directly in TheyDo to simplify task management.
Asana
View Asana tasks in TheyDo to facilitate better project management.
Enterprise-level customer journey mapping
Helps you track and analyze customer journeys with features like custom objectives, linked data, and prioritization insights.
Drag and drop
Allows you to easily move and link elements across different journeys for better organization and management.
Opportunity capture
Enables identification and alignment of work around opportunities to improve customer experience.
Solution tracking
Tracks solutions in the journey to assist delivery teams in managing tasks and staying aligned with customer needs.
Cloud collaboration
Designed for cross-team collaboration with easy transition from siloed tools to a shared cloud platform.
Custom roles and permissions
Offers detailed controls to customize access and roles for team members, ensuring secure collaboration.
Data integration
Connects with external data sources to enrich customer journey insights.
Prioritization Workflow
Helps teams prioritize what to focus on next across customer journeys by organizing opportunities and interventions.
Link Opportunities and Solutions
Connects opportunities and solutions to specific steps in the customer journey, enhancing clarity in project alignment.
Solution Alignment
Aligns solutions with journey opportunities for essential prioritization and strategic management.
Team Collaboration
Provides visibility into who is working on what, facilitating better coordination and project tracking across teams.
Integration with Tech Stack
Integrates with existing technology stacks to sync data and insights across platforms, filling gaps in the tech ecosystem.
Link business goals with customer journeys
Allows teams to connect strategic objectives with customer needs using a visual dashboard to track journeys.
Build Opportunity-Solution trees from journeys
Facilitates visualization of paths connecting customer needs to specific solutions and business outcomes.
Define ownership and accountability
Enables teams to set responsibilities for different goals, ensuring clarity and progress tracking.
Show off the returns
Demonstrates how improvements contribute to enhanced customer experiences with measurable impact.
Centralize customer insights
Collects and organizes customer information into a single journey-centric hub accessible for all teams.
Link insights across journeys
Connects insights from multiple journeys to identify common patterns and potential improvements.
Reveal which paths impact experience
Highlights crucial paths that influence customer satisfaction across all journeys.
Get Started
Learn the basics for getting started with TheyDo.
Best Practices
Get expert advice with practical examples for using TheyDo effectively.
Help Center
Find answers to all your 'how-to' questions related to using TheyDo.
Why Journey Management?
Discover why journey management is a powerful tool for business.
Watch & Learn
Access webinars and tutorials to learn best practices through videos.
Community
Connect with other Journey Management practitioners and join the community.
Webinar Series
The page offers a series of webinars focused on various topics related to journey management and customer experience.
Journey Creation with AI
Allows you to start by building a journey from scratch or using templates. You can choose to add evidence with predefined journeys or start with a blank journey and add research manually.
Text and Data Analysis
Upload and analyze data from various sources in text format. AI analyzes the text to categorize and map customer insights, which are displayed on the insight card.
Journey Visualization
Offers an interactive visualization of your journey with selected quotes and data insights highlighted.
Journey Mapping
TheyDo helps organizations map out customer journeys to understand and improve customer experience.
Collaboration Tools
Facilitates cross-departmental collaboration by involving legal, compliance, and customer-facing departments in customer journey management.
Scalability
Enables organizations to implement journey management at scale, allowing them to expand and coordinate their journey mapping initiatives across the company.
Journey-Centric Tooling
The company uses journey-centric tools to understand opportunities and solutions, making the most impact by focusing on customer journeys.
Creating Synergies
Van Lanschot uses journey tooling to align teams across projects, build a comprehensive picture of projects, and identify new opportunities efficiently.
Improving Management Engagement
The journey-centric tools help management become more engaged and involved, bridging the gap between high-level plans and execution.
Increasing Reach
The tooling helps in expanding operations and improving processes by allowing the capturing of more opportunities and efficient management.
Solutions Flow
Journey mapping facilitates the problem-solving process and innovation by providing insights into customer feedback and creating actionable steps.