Community-powered support hub that unifies channels to find solutions and get help. Integrates with platforms like Discord and Slack to gather community knowledge, allows self-service from community content, and measures support impact.
Features
Unify Community Channels
Aggregate discussions from platforms like Discord and Slack into one location. This helps streamline communication and tracking of community support interactions.
Self-Serve Answers
Allows users to find answers quickly from community-driven knowledge bases. This reduces redundant queries and empowers users to solve their issues with existing information.
Impact Measurement
Provides metrics on the effectiveness of community support on overall support outcomes, allowing businesses to understand the return on investment of community initiatives.
SEO-Powered Knowledge Base
Self-serve answers are enhanced with SEO to drive organic traffic from search engines, helping users find solutions through simple web searches.
Automated Knowledge Growth
The knowledge base updates continuously with new information, utilizing community input and interactions to enrich and expand available data.
Unlimited Community Members
Allows unlimited number of community members to join the support hub.
SEO Optimization
The platform is fully SEO-optimized for organic search to increase visibility.
Multi-channel Answers
Enables finding answers across all channels and sources.
Custom Subdomain
Allows setting up a custom subdomain for the support hub.
Basic Reporting
Provides basic reporting capabilities for tracking and analytics.
Companies Dashboard
Includes a dashboard feature for managing multiple companies.
Self-serve Reporting
Offers self-service reporting to analyze data independently.
Priority Support
Provides priority support for faster assistance.
Custom Single Sign-on
Allows integration with custom single sign-on solutions for easier access.
Audit Logs
Enables keeping track of all activities with audit logs feature.
SCIM Provisioning
Supports System for Cross-domain Identity Management (SCIM) provisioning for user management.
Migration Assistance
Offers assistance with migrating existing support data and systems to the platform.
Suggested answers for unanswered posts
The platform highlights related posts and suggests answers for new and unanswered posts using an answer engine powered by AI. This engine finds similar posts to help answer the author's question, and it can also be accessed in Discord and Slack channels.
Improved invite links for Discord and Slack
Enhancements in how external links to Discord and Slack are displayed, making it clear that an invite is needed before viewing content. This improvement provides a more seamless experience in joining and accessing posts in these platforms.
Elevate human perspectives and experiences
Focusing on integrating human expertise and experiences into customer support to provide contextual and nuanced solutions.
Open by default
Encouraging open knowledge sharing and community building to allow experts to assist each other and share insights freely.
Intelligence with purpose
Utilizing AI not as a replacement for human interaction but as a tool to enhance and support human expertise in solving problems.
Scale without friction
Creating a platform that grows naturally with the business, ensuring that the support system scales smoothly without losing quality.
Community Engagement Platforms Guide
Learn how community engagement platforms help businesses build stronger online communities that improve retention, increase support capacity, and drive growth.
Gamification Strategies for Communities
Explore gamification to boost public action, foster healthy competition, and strengthen community bonds.
Slack Community Building
Complete guide to starting a Slack community, covering setup, engagement tactics, and management best practices.
Community Domain Registration
Guide to setting up and securing a community domain name for your online community, customer portal, or local group website.
Migration Services
Provides a concierge team to help migrate your community from other platforms to Hall, assisting with content, discussions, and members for free.
Priority Support Access
Offers specialist consulting for building your community on Hall with dedicated support during the migration process.
Answer Engine
Uses AI to find relevant posts for unanswered questions and suggests similar posts that might help users find answers. It helps in self-serving answers while waiting for responses.
AI Quick Response
Allows users to 'Ask AI for an answer' for quick responses from the answer engine, enhancing support by providing immediate assistance.
Integration with Discord and Slack
Provides auto-replies with links to suggested answers in both Discord and Slack channels, ensuring seamless integration with communication platforms.
Improved Invite Links
Enhances how external links to Discord and Slack are displayed in the community site. Before, permalinks worked only if someone was logged in. The new experience makes it clear that an invite is needed to view content, improving the user onboarding process for new members.
Guides on Building B2B Communities
The page provides a comprehensive guide on how to start and grow a B2B community. It includes detailed steps about identifying community purpose, selecting the right platform, establishing foundation, and fostering engagement.
Community Engagement Tips
Offers tips and strategies for engaging participants in a B2B community to ensure its growth and sustainability.
Platform Selection Guidance
Discusses how to select the right platform for hosting a B2B community, considering factors like audience needs and integration capabilities.
Growth & Success Metrics
Explains how to measure the success and growth of a B2B community using different metrics.
Guides for Discord Onboarding
Provides step-by-step instructions to set up onboarding for new Discord members, ensuring a smooth and informative introduction to the server.
Community Support Hub Creation
Helps in creating a community support hub, which can be integrated into platforms like Slack and Discord for better community engagement.
Customizable Actions
Ability to customize the platform according to the community's specific needs and requirements.
Interactive Features
Includes features like polls, surveys, and live Q&A to engage community members.
Data Analytics
Provides insights into user engagement and community interaction to evaluate platform success.
Multi-channel Participation
Supports engagement on various channels to reach a broader audience.