Eagle
A self-hosted support ticket management system built with Laravel.
Features
Client Management
Manage client profiles and view their ticket history in one place.
Ticket Creation
Create, track, and manage support tickets efficiently.
Email to Ticket
Automatically convert incoming emails into support tickets.
Escalation Processes
Require approval before processing certain tickets.
Help Center
Write articles, organize them into categories, and allow users to submit forms which create tickets.
Workflows and SLAs
Define and manage Service Level Agreement (SLA) policies for ticket priorities.
Group Management
Create groups for various teams and departments to streamline ticket assignment.
User Permissions
Manage permissions for secure access control.