PepperPBX is a multi-tenant PBX software for managing VoIP calls. It offers features like call forwarding, voicemail, and call recordings. The platform includes a smart dashboard, user management, and detailed call analytics. It supports multi-level user roles and is a cloud-based web app suitable for businesses with multiple locations or departments.
Features
Smart Dashboard
Provides a centralized and intuitive interface for managing VoIP operations.
Call Record Management
Manage call records efficiently for tracking and reference.
Multi-factor Authentication
Enhances security by requiring multiple forms of verification to access the system.
Monitoring/Whitelist Module
Allows monitoring and whitelisting to manage and secure communications.
PBX Performance Optimization
Ensures the IP-PBX performs optimally under network conditions.
Call Center Functionalities
Offers features designed to enhance call center operations, like advanced call routing.
Call Conference Support
Enables multiple participants to join an audio call.
Call Forward / Waiting
Provides options to forward calls or put them on hold.
Call Transfer (Blind & Attended)
Allows calls to be transferred directly or after consulting with the recipient.
Voicemail
Stores voice messages for users to listen to later.
WebRTC
Supports browser-based communication without needing additional software.
Multi-tenant and Group Management
Facilitates handling multiple tenants and group configurations within the system.
Completely Cloud-based Web App Solution
Runs entirely in the cloud, requiring no on-premise installations.