Tisac is a customer support platform designed for B2B to deliver exceptional customer experiences by unifying inboxes, tracking customer data, and providing self-service knowledge bases.
Features
Unified Inbox
Consolidates all customer issues from various communication channels into a single inbox, making it easier for support teams to manage and respond to queries efficiently.
Customer Accounts
Stores, tracks, and organizes all customer data in one place, simplifying the management of customer information and improving service delivery.
Analytics
Provides powerful analytics to help teams understand support performance and workflow efficiency, enabling data-driven improvements to customer success.
SLA Analytics
Monitors and tracks SLA (Service Level Agreement) performance, ensuring that teams meet response and resolution times to maintain customer satisfaction.
Best-in-class Search
Offers an advanced search function for teams to quickly locate issues, conversations, and solutions within the platform, reducing time spent on finding information.
Internal Collaboration Threads
Allows team members to collaborate on resolving issues via internal threads without leaving the platform, enhancing cross-departmental communication.
Enterprise-grade Security
Ensures top-notch security for customer data with features like self-hosting options and end-to-end encryption, protecting sensitive information.
Real-time Notifications
Get instant notifications in your Slack channels for new support tickets, customer messages, and important updates.
Quick Actions
Respond to tickets, assign tasks, and update status directly from Slack using simple commands.
Team Collaboration
Collaborate with your team in dedicated channels for specific customer issues or projects.
Knowledge Base
Create a comprehensive self-service portal that empowers customers to find solutions independently, reducing support workload.