Dummi is a browser extension that allows users and teams to create instant bug reports with video replay directly from a website, aimed to enhance workflow by providing clear reproduction steps and technical details.
Features
Instant Bug Reports
Create bug reports instantly using a browser extension. This allows users to capture and document issues without needing to retrace steps, making the reporting process fast and efficient.
User Issue Reporting
Enables your users to report issues directly from your website while including a video replay of their screen, which helps make the process clear and provides valuable context for developers.
Technical Details for Developers
Offers detailed technical information like network events, console logs, and session data alongside user-reported issues, aiding developers in quickly diagnosing and fixing bugs.
Unlimited Reports
Users can generate as many reports as needed, ensuring that all reported issues are documented and tracked effectively.
Secure Team Sharing
Offers a secure environment for team members to share information and reports, making collaboration on issues seamless.
App Integrations
Integrates with various applications to streamline workflows and enhance the functionality of existing tools.
Customer Support Reports
Provides detailed reports that help customer support teams understand and address issues more efficiently.
Custom Data Options
Allows users to customize data handling options to fit their enterprise needs, supporting a tailored approach to data management.
Dedicated Support
Gives premium users access to dedicated support, ensuring quick resolution of any issues. This is particularly valuable for enterprise-level customers.
ISO/SOC2 Configurations
Offers security configurations that comply with ISO and SOC2 standards, enhancing data protection for sensitive information.
SSO (Single Sign-On)
Enables users to access the platform using single sign-on, reducing the number of login credentials they need to manage.
Browser Extension
Create and share bug reports directly from your browser in seconds. This feature allows you to capture what just happened on your screen and includes reproduction steps and technical details, ensuring clarity in communication.
Capture Replay
Create a report with the past 2 minutes of activity already recorded for you, even if the bug has already happened.
Annotated Screenshots
Take and annotate screenshots quickly to highlight issues and details directly on your screen.
Technical Detail Reports
Reports include key event details, console logs, and network events with request and response information for in-depth troubleshooting.
Secure Sharing
Share reports securely and automatically with your team or send them directly to anyone who needs to see them.
Privacy Control
Offers customizable privacy settings that allow you to choose what information gets masked, from just passwords to all text fields, to protect sensitive data.
Issue Tracker Integration
Integrate with popular issue trackers like Jira, Asana, Trello, and ClickUp to streamline your bug reporting workflow.
Video Replays
Allows you to see exactly where things went wrong for users with video replays of their actions leading up to the issue.
Intercom Integration
Allows users to report bugs directly inside the Intercom chat, simplifying the reporting process.
Custom Privacy Settings
Customize privacy settings to automatically hide or redact sensitive information in reports, ensuring data security without losing valuable insights.
Data Encryption
All data is encrypted both in transit and at rest, using industry-leading standards like TLS 1.2+ and AES-256 to ensure secure communication and storage.
GDPR Compliance
Fully compliant with GDPR, ensuring all necessary data protection requirements are met.
User Interaction Tracking
Tracks user interactions on websites using a script, collecting analytical data for development and support teams.
Issue Report Recording
Creates detailed reports with diagnostic information and video-like recordings of issues, helping teams quickly resolve user-reported problems.
Privacy Compliance Tools
Offers tools for customers to manage data privacy, such as masking sensitive data and deleting personal information easily.