HCL SX is an AI-driven, no-code enterprise-ready service management product that accelerates digital transformation by enhancing customer experience with improved service assurance across IT and various business functions.
Features
AI-Driven Intelligence
Uses predictive and generative AI to enhance productivity and improve user experience.
Self Service Portal
Empowers customers with self-service capabilities to efficiently configure and manage their service catalog anytime, anywhere.
Incident Management
Effectively logs, handles, and resolves incidents to minimize service disruptions.
Request Fulfillment
Ensures accurate management and delivery of requested services, enhancing customer satisfaction.
Change Management
Manages the lifecycle of changes to IT services to ensure controlled and risk-mitigated implementation with minimal disruption.
Knowledge Management
Maintains a knowledge base to assist in issue resolution and improve overall service efficiency.
Asset & Configuration Management
Tracks, manages, and maintains accurate records of IT assets and configuration items across the organization.
Problem Management
Analyzes incidents to identify root causes and implements corrective actions to prevent recurrence.
SLA Management
Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
Reconciliation Engine
Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
Integration Hub
Effortlessly connects with other business systems securely, driving efficient data flow and automation.
Advanced Multi-Tenancy
Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs) and IT teams acting as a service provider.