ChatWize is an AI-powered customer support solution that deploys an intelligent assistant to handle customer inquiries 24/7, learns from your knowledge base, and seamlessly hands over to human agents when needed.
Features
Automatic Lead Detection
The AI identifies high-value prospects during conversations and alerts your sales team immediately, helping you capture sales opportunities efficiently.
Smart Human Handover
When the AI's confidence level drops, it seamlessly transfers the conversation to a human agent, ensuring transitions are smooth and with full context.
Customer Insights Dashboard
Provides actionable insights from past customer interactions, tracks common inquiries, measures customer satisfaction in real-time, and helps in optimizing your knowledge base.
Multi-channel Support Integration
Integrates support across social platforms like WhatsApp and Instagram, allowing for seamless customer service across various channels from a unified inbox.
Easy Implementation
Offers a simple, no-code setup process for deploying the AI assistant on your website, integrating with existing tools, and uploading your knowledge base.
AI-powered messaging
Handles customer interactions using an AI agent, tracking both incoming and outgoing messages to provide seamless support.
Advanced analytics
Provides businesses with in-depth insights into customer interactions and support efficiency, allowing for data-driven decision-making.
Custom branding
Enables businesses to incorporate their own branding elements into the support interface to ensure consistent brand representation.
Dedicated support specialist
Offers personalized service and expert support for enterprise clients, helping tailor the solution to meet specific business needs.
Custom integrations
Facilitates integration with other platforms such as Whatsapp and Instagram, enabling seamless communication across multiple channels.
Custom model training
Allows businesses to train the AI models specifically for their processes, improving support accuracy and efficiency.
Conversation Feedback
Analyzes past interactions to provide insights for product and customer experience improvement.
Website Integration
Allows easy integration of the AI chat widget into your website with a simple code snippet, enabling real-time customer support.