Getgro is a support automation platform that consolidates multiple communication channels into a single inbox, streamlining customer interactions with AI-powered responses, automated workflows, and deep analytics.
Features
AI Powered Support
Train AI on your company’s knowledge base to generate responses for inquiries, and integrate with FAQs and Chatbots to reduce customer tickets.
Customer Context
Access complete customer history and behavior data during conversations to resolve queries faster, minimizing unnecessary back-and-forth.
Unified Inbox
Merge all communication channels like live chat, email, and social media into one dashboard for ease of access and management.
Custom Workflows
Automate team tasks with customizable workflows and automation rules to improve efficiency.
Real-time Analytics
Use real-time dashboards and reports to monitor support metrics for data-driven decision-making.
Notes and Mentions
Keep team members aligned with private notes on tickets and tagged mentions for quick input.
Shared Ownership
Collaborate across departments by sharing ticket ownership to involve the necessary stakeholders.
Set Templates
Utilize canned replies to speed up response times and maintain consistency in communication.
Merge Tickets
Link related tickets to address complex issues without missing details.