ayona enables your teams with actionable insights and solution proposals to act on your customer's most painful problems from diverse channels like app store reviews or customer emails.
Features
Classify & Alert
Sort and prioritize issues and topics, identify trends, and receive real-time notifications about critical customer issues.
Search & Segment
Use natural language to interact with your data, discover opportunities that teams were never able to find manually, and add segments to gain detailed insights into your company’s most valuable business groups.
Engage & Respond
Automatically reply to customer requests using eloquent responses derived from insights gathered from your connected sources—apply channel-specific tactics.
Security & Compliance
Comprehensive data protection with robust PII filtering, customizable anonymization, end-to-end data encryption, and data storage in Switzerland or the EU.
Integration with Multiple Sources
Integrate feedback from various sources like App Store, Google Play Store, Airbnb, and more, using predefined source connectors.
Increase ROI
Handle high volumes of customer feedback without compromising on performance, boost productivity, and reduce operational costs.
Real Time Analysis Dashboard
Provides instant analytics and insights from processed feedback, helping businesses identify key improvement areas and make data-driven decisions swiftly.
Data Processing Globally
Processes data across different global AI models, ensuring efficient feedback management, while maintaining compliance with regional data processing laws.
EU AI Act Compliance
Ensures that all data processing activities adhere to the European Union's AI Act regulations for data privacy and security.
AI Workflows
Includes pre-set AI-driven workflows such as Response Center and Solution Proposals, automating customer feedback management to enhance productivity.
Custom Data Masking / Anonymisation
Offers advanced data protection by allowing custom anonymization of sensitive data, crucial for businesses with stringent privacy requirements.
Real-time Insights
Instantly identify actionable insights from various unstructured data sources, delivering real-time information to your team about customer satisfaction or pain points.
Automated Data Collection
Integrates various aspects such as feedback collection, data entry, sentiment analysis, and issue tracking into one centralized system, automating and streamlining the data collection process.
Actionable Insights
Transforms customer feedback into insights with solution proposals and helps prioritize issues through trends and pain point analysis, offering immediate value by transforming operations swiftly.
Sentiment Analysis
Accurately detects emotional tones and categorizes feedback into types like bug reports and complaints, enhancing the precision of analysis through sentiment tracking and segmentation.
Scalability and Integration
Provides a growth-ready platform with scalable infrastructure and flexible API integrations to handle large volumes of feedback across multiple channels, ensuring seamless performance as your business grows.
Airbnb Integration
Seamlessly integrate your Airbnb reviews with ayona, making it easy to manage and analyze customer feedback.
Google Play Store Integration
Connect your Google Play Store reviews to ayona to centralize your user feedback and enhance your app management.
App Store Integration
Integrate your Apple App Store reviews with ayona to streamline feedback management and user insights.
Email Data Processing
Automate the processing of your email data with ayona, improving efficiency in handling communications.
Zapier Connection
Use Zapier to connect any app to ayona, expanding your integration possibilities and automating workflows.
REST API Integration
Connect any tool using ayona's REST API, allowing for customized and flexible application integrations.
Google Maps Reviews
Integrate Google Maps reviews with ayona, facilitating the consolidation of location-based feedback.
CSV Data Import
Easily import any data with CSV files, making data transfer simple and straightforward.
Trustpilot Integration
Connect Trustpilot reviews with ayona for centralized reputation management and detailed consumer insights.
Typeform Integration
Integrate Typeform responses into ayona, enabling streamlined survey data collection and analysis.
Source Integration
Centralize feedback from various sources into one hub, allowing for automatic or scheduled imports, with a trust layer ensuring data sensitivity and compliance.
Auto-tagging
Automatically categorizes feedback to eliminate manual work, focusing on key improvement areas and allowing adjustments as needed.
Sentiment and Statement Detection
Automatically detects emotional tone and categorizes feedback into specific types like bug reports, enhancing analysis precision.
Key Improvement Areas Visualization
Provides powerful charts to visualize and track trends in customer feedback, identifying product aspects generating the most responses.
Anomaly Detection
Monitors feedback to detect unusual patterns, notifying users of potential issues to address emerging concerns quickly.
Comprehensive PII Removal and Data Minimization
Automatically removes all Personal Identifiable Information (PII) before storage using advanced PII entity recognition to ensure compliance with GDPR and data protection best practices, reducing the risk of personal data entering systems.
Sensitivity Management System
Provides a flexible system for defining data processing levels, enabling tailored privacy protection for different types of data, whether public or private, to consistently ensure data privacy.
Customizable PII & Sensitivity Processing
Allows for custom enterprise settings to define and mask specific data entities, ensuring that data, even sensitive ones, are processed securely in compliance with regional data protection standards.
Generative Feedback Analysis
Transforms qualitative data from various sources into actionable insights to enhance customer experience and drive growth.
Responsible Data Practices
Upholds high standards for data management, focusing on transparency, accountability, privacy, and fairness in AI-driven insights.
TrustLayer Security
Offers flexible security levels for processing feedback, allowing customization from public to highly sensitive internal communications, ensuring GDPR compliance.
Cookie Preference Management
Allows users to manage their cookie preferences, offering options to reset and delete non-essential cookies for updated consent.
Google Analytics Integration
Integrates with Google Analytics to understand visitor interactions and improve site performance based on anonymized data.
HubSpot Support Chatbot
Enables a support chatbot feature to assist users in real-time while navigating the website.