ChatterMate is a no-code AI-powered customer support platform that combines AI agents with human oversight to provide 24/7 customer support. It handles common queries, escalates complex issues, and continuously learns from your knowledge base.
Features
Open Source
The platform is self-hostable and community-driven, allowing users to contribute to the development of AI customer support solutions. Comprehensive documentation is provided to assist users.
AI-Powered Responses
ChatterMate supports context-aware AI responses from multiple providers like OpenAI GPT-4 and Google AI, ensuring dynamic and relevant interactions.
Human Handoff
This feature ensures seamless transitions to human agents when necessary, complete with full conversation context to maintain service quality.
Deep Integration
The platform integrates with tools like Jira, Zendesk, and Slack, facilitating automated workflows and efficient ticket management.
Custom Theming
Users can fully customize the chat interface, offering white-label capabilities and modern UI components for brand consistency.
Role-Based Access
ChatterMate provides granular control over user permissions through comprehensive access management, enhancing security.
Analytics Dashboard
Real-time monitoring and insights are available through a comprehensive dashboard that tracks performance metrics.
Smart Memory
The system maintains conversation context across sessions using advanced vector search technology for better user interactions.
Knowledge Base
AI can be trained with specific domain knowledge using PGVector for efficient information retrieval.
No Code Required
The platform's intuitive interface allows users to set up and customize the AI support system without coding knowledge.
Chat
Provides a communication platform for agents to engage with users, ensuring efficient response handling and user interactions.
Third-party integrations
ChatterMate integrates with services like Jira, Zendesk, Slack, allowing seamless data exchange and workflow automation.
Custom AI training
Businesses can input their own training data and knowledge base to refine the chatbot's responses, ensuring they are tailored to specific organizational needs.
Performance analytics
Generates comprehensive reports on usage and performance, helping organizations optimize their customer service operations.
Theme customization
Offers design flexibility by allowing businesses to tailor the platform's appearance to match their branding.