BackOps Relay is a SaaS application that uses conversational AI to unify data from multiple sources, optimizing supply chains by automating various processes from intake to resolution.
Features
Intelligent Automation
Handles inbound calls, emails, and tickets for various issues such as product inquiries and service requests, streamlining communication with stakeholders and eliminating manual interventions.
Proactive Issue Resolution
Automatically creates cases with carriers or suppliers and tracks updates to ensure quick resolutions without human intervention.
End-to-End Visibility
Provides a real-time, unified view of the supply chain from order placement to delivery, ensuring full control and monitoring.
Smarter Workflows
Automates repetitive tasks like data entry, tracking, and reporting across supply chain operations, increasing efficiency.
Collaboration & Escalation Handling
Facilitates seamless coordination with vendors, carriers, and internal teams to swiftly resolve issues and maintain smooth operations.