A tool for gathering and analyzing customer feedback using AI. Includes built-in data sources, sentiment analysis, custom workflows, and category creation. Offers CSV export and request detection for insights. Suitable for property managers, gym owners, product teams, hotel managers, consultants, and restaurant owners. Pricing available per subscription or one-time credits.
Features
Built-in data sources
Pull customer feedback from platforms like Tripadvisor, Booking.com, and Yelp, or upload CSV files of your own.
Custom categories
Define any number of custom categories to be included in the processed feedback.
Sentiment analysis
Use language models to conduct accurate sentiment analysis on customer feedback based on each detected category.
Request detection
Gain quick overviews of the most common requests from your customers.
Custom workflows
Use automation to trigger custom events when a new review is analyzed.
CSV export
Easily export data in CSV format for use in other applications outside of Feedback Navigator.