This SaaS product provides a multi-channel customer support platform that allows businesses to engage with customers on WhatsApp and Facebook Messenger. It features chatbot automation with seamless human agent transfers, campaign management for promotional offers, and detailed chat and campaign analytics. It integrates with Shopify for streamlined customer interactions and offers tools like quick replies, conversation tags, and real-time analytics.
Features
Multi-channel Support
Supports communication through various channels like WhatsApp, Messenger, Instagram, and more.
Automated Campaigns
Enables easy creation and management of WhatsApp campaigns with options to send promotional offers to your customers.
Chatbot Support
Automates support with chatbots and allows seamless transfer to a human agent when needed.
Analytics and Insights
Provides analytics on chat and campaign performances to monitor response times and customer satisfaction.
Shopify Integration
Integrates with Shopify to synchronize customer information and manage orders directly.
Conversation Management
View and manage conversations in different views like All Conversations, New, Assigned, Spam, Closed, etc.
Quick Replies
Configure quick replies to improve response times and customer support efficiency.
Agent Routing
Routes conversations to the appropriate support team or agent.
Rich Media Conversations
Allows interactions with rich media like images, audio, and documents.
Conversation Tags
Assign tags to conversations for better organization and analysis.
Template Messages
Send approved messages to multiple customers simultaneously.
Full Conversation History
View and download full conversation history, including chatbot interactions.
Private Notes
Tag agents or teams in private notes within a conversation for seamless collaboration.
Real-Time Analytics
Monitor team performance, customer satisfaction scores, and session analytics in real-time.