Help desk software for managing support tickets. Features workspace management, automation, customization, integration, and enhanced customer interactions. Offers a unified support hub. Provides various pricing tiers, including a free version.
Features
Workspace Management
Manage your team's entire workspace within ClickUp, allowing for seamless collaboration and organization without switching between multiple platforms. This feature lets you keep everything in one place, increasing efficiency and productivity.
Advanced Automation & Customization
Set up customized workflows and automation features tailored to your team's needs. This allows you to automate repetitive tasks, ensuring consistency and accuracy while freeing up time for more strategic work. Customizable features help adapt the tool to specific business requirements.
Smooth Integration & Customer Interaction
Integrate easily with various customer interaction tools, ensuring all communications are streamlined and centralized. This feature helps maintain a unified system for tracking and managing customer interactions efficiently.
Dedicated Support Portal
A centralized hub for customers to submit and track their support tickets, providing a streamlined and organized support process.
Workflow Integration with ClickUp and Slack
Allows seamless integration with ClickUp and Slack, enabling streamlined processes by connecting your ticketing system with favorite tools.
Customer Management
Manage customer information and interactions effortlessly, enhancing support and relationship management.
Appointment Booking
Schedule appointments easily to provide personalized assistance to customers.
Ticket Management
Track, prioritize, and resolve support tickets efficiently to ensure timely responses and resolution.
Knowledge Base
A centralized resource for writing and sharing informative articles, making it easy for customers to access valuable content.
Dedicated Email for Customer Issue Collection
Provides a dedicated email address for efficiently collecting issues from customers and clients.
Article Categorization
Organizes articles better for easier navigation and enhanced user experience in the knowledge base.
Contact Page in Support Portal
Streamlines communication by having a dedicated contact page in the support portal for customer assistance.
Custom Forms for Tickets and Feedback
Develops custom forms for tickets, feedback, and other purposes, enabling more tailored instructions and efficient resolution.
Invite Team Members
Owners can invite team members to the DotHelp workspace to foster collaboration and delegate tasks effectively within their support team, enhancing teamwork and efficiency.
Connect with ClickUp
Integrate DotHelp with ClickUp to consolidate your tickets and requests with your current ClickUp workspace. This integration enables better coordination, project management, and streamlining of workflows by avoiding redundant tools.
Create Forms for Requesting a Ticket
Owners can create custom forms to collect specific information needed for different types of support tickets, ensuring all necessary details like description, priority, and contact information are gathered upfront, simplifying the ticket creation process.
Build Workflow Automation
Set up automations to streamline ticket management, including creating tickets from emails, updating stakeholders via Slack, and sending notifications when tickets are resolved, all to enhance efficiency and communication.
Support Portal Creation
Automatically create a support portal with a specified workspace name providing a centralized hub for users to access support resources, submit tickets, and seek assistance, offering a seamless support experience.
Task Creation
Tasks are generated through various channels such as support portals, forms, chat, and emails, stored within the DotHelp Kanban board for efficient tracking and management. Integration with ClickUp synchronizes tasks for comprehensive project management.
Track Tickets
Users can track tickets using a unique #ticketID in the support portal to monitor status and progress easily, assisting them in staying informed about updates or resolutions.
View Performance Reports
Owners can view analytics on ticket management and support efficiency via the DotHelp dashboard, helping to identify areas for improvement and optimize support processes using metrics like ticket resolution times and customer satisfaction rates.