Anecdote is a customer experience platform that collects and analyzes customer feedback. It automates feedback analysis, prioritizes insights, and connects with over 125 feedback sources to improve customer experiences.
Features
Feedback Collection Integration
Connects with over 125 customer feedback sources, allowing seamless integration to gather feedback data from various platforms efficiently.
Automated Feedback Analysis
Automates the process of analyzing customer feedback by providing visualization and prioritization tools to understand insights better and faster.
Feedback Prioritization
Prioritizes feedback based on sentiment and urgency, helping organizations focus on the most critical customer issues first.
Cross-Department Coordination
Facilitates coordination across different departments to ensure the insights derived from feedback are shared and actioned across the organization.
Feedback Search
Allows users to search through extensive feedback to find specific insights and trends.
Insight Dashboards
Provides visual representations of data to help identify key patterns and insights from customer feedback.
Bug Analysis
Analyzes customer reports to identify and prioritize bugs for resolution.
Action-ready Insights
Generates actionable insights ready to be implemented for business improvement.
Competitor Benchmarking
Allows users to compare their customer feedback against competitors to identify areas for improvement.
Custom Insight Dashboards
Enables customization of dashboards to suit specific business needs and KPIs.
Feedback Alerts
Sends alerts via email and Slack for important feedback requiring immediate attention.
AI Survey Analysis
Utilizes AI to analyze survey data for deeper insights.
API Access
Provides API access for deeper integration and customization possibilities with other tools.
Schedule Surveys
Allows users to schedule surveys to be sent at optimal times for increased engagement.
Multi-Platform Distribution
Send surveys easily via web, mobile, WhatsApp, and email to reach audiences on their preferred platforms.
AI-Driven Insights
Utilizes AI to provide detailed analysis and insights from survey results, helping users make informed decisions.
Customizable Surveys
Provide options for users to personalize and customize the survey design to match their branding and needs.
Simple Setup
Easy process for creating and deploying surveys with minimal effort, allowing quick start for users.
AI Tagging and Prioritization
Automatically tag and prioritize customer feedback using AI, making it easier to identify key themes and trends. This feature helps in efficiently sorting large volumes of feedback, ensuring that important issues are addressed promptly.
Trend Detection
Turn feedback into trends and themes, allowing businesses to see patterns in customer feedback over time. This feature helps in understanding the underlying issues or strengths perceived by customers.
Feedback Connection
Integrate with 125+ customer feedback sources to centralize data collection. This feature allows for seamless data integration from multiple platforms, enhancing the ability to analyze customer insights comprehensively.
Comparison Across Multiple Categories
Automatically compare competitors across various categories like product features, customer reviews, and pricing strategies.
Weekly Email Summary
Receive a concise weekly email that highlights key shifts in competitor feedback and market trends, helping you keep up to date easily.
Insightful Data Questions
Ask specific questions about your data and get in-depth text analyses to uncover valuable insights.
Trends and Patterns Recognition
Identify emerging trends and patterns in competitor strategies and customer feedback, providing actionable insights.
Public Feedback Source Integration
Connects directly with popular public feedback platforms like Facebook, Google, and other review sites to gather data seamlessly.
Break Feedback into Charts and Summaries
Visualize customer feedback through charts and summaries, enabling easy understanding of sentiments and trends across various feedback channels.
Track and Analyze Feedback Across Business Areas
Monitor customer feedback in different business areas, allowing teams to find insights and make informed decisions to enhance customer experience.
Share Dashboards Across the Company
Share comprehensive dashboards with your entire organization to align teams and ensure everyone is informed about customer insights and trends.
Integration with Over 125 Feedback Sources
Connect with more than 125 different customer feedback platforms to aggregate and analyze data from various sources.