Auditork is a SaaS product that provides analysis of phone conversations and email threads. It offers insights into communication quality, identifies key issues, and compiles data into actionable reports.
Features
Phone Call Analysis
Get actionable insights into phone interactions. Evaluate communication quality and compliance to boost customer satisfaction and team performance.
Email Thread Analysis
Ensure clear and professional communication in email exchanges. Review entire threads to identify key issues, missed opportunities, and areas for improvement.
Comprehensive Reporting
Get clear, actionable reports in minutes. Compile data from calls and emails into concise summaries to support informed decisions and drive success.
Call Duration Analysis
Analyzes phone call durations, categorizing them into different brackets (e.g., 1-5 min, 5-10 min, etc.) to understand call length distribution.
Weekday Rating
Provides ratings based on call performance for each weekday to identify trends or patterns in performance across different days.
Overall Call Statistics
Presents statistics such as overall daily average calls, total call duration, and average call rate to give an overview of call performance.
Alert Calls Identification
Identifies calls that resulted in alerts, highlighting issues that need attention and providing a detailed summary for further analysis.
Summary Reports for Each Call
Includes detailed summaries for each call, indicating the nature of the conversation, customer issues, and resolutions provided by the employee.
Phone Call Analysis
Provides practical insights into telephone calls. Evaluates communication quality and compliance, enhancing client satisfaction and team effectiveness.
Email Analysis
Ensures professional communication through email. Summarizes key points, identifies issues, and suggests areas for improvement.
Comprehensive Reporting
Delivers comprehensive and practical reports quickly. Collects data for detailed summaries to support better decision-making and success achievement.