DeskDingo is a free live chat and help center software tool. It offers features like an AI bot for handling queries, a knowledge base for customer support, and a live dashboard for real-time insights. The product includes unlimited seats, chats, and websites. Additional add-ons like AI responses and transcription are available for a fee.
Features
Unified Inbox
The unified inbox consolidates all customer interactions into one platform, allowing support teams to collaborate efficiently and ensure no queries are missed. This feature provides consistent and top-notch support to customers.
Live Dashboard
The live dashboard offers real-time insights into live chats, customer-support agents, and website visitors. It helps track key metrics and optimize the customer experience by providing valuable analytics.
AI Bot
The AI Bot can interact with customers, handle inquiries, and call custom functions to retrieve relevant information. It can read and learn from the knowledge base and transfer calls to support agents when necessary.
Knowledge Base
The knowledge base maintains information for customers and internal teams, enabling self-service and AI learning to improve response handling and customer interactions.
Free Forever Plan
Enjoy unlimited chats, unlimited websites, and unlimited seats – completely free.
Customizable Widget
Tailor the look and feel of the chat widget to match your brand's aesthetic.
Knowledge Base/Help Center
Create a self-service portal where customers can find answers to common questions, reducing the load on your support team.
Unified Inbox
Manage all your customer interactions from one centralized dashboard.
Live Dashboard
Get real-time insights into your website traffic, live chats, and support agent activity.
Optional Paid Add-Ons
Enhance your setup with features like unlimited chat history, ad removal, and an AI bot, only paying for what you need.
Create a Self-Service Haven
Build a comprehensive knowledge base filled with informative articles. You can set articles as public or private, making them accessible to customers or internal teams.
Empower Your Customers with a Public Help Center
Launch your own branded help center where visitors can easily find answers, ask questions, or search for information.
Harness the Power of AI
AI-powered bot can leverage your knowledge base to provide instant, accurate answers to customer queries.
Supercharge Your Agent Productivity
The AI Drafts feature assists your agents by suggesting relevant responses, saving time and effort.
Create Canned Responses
Easily create and save pre-written responses for common questions or scenarios, allowing quick replies to customers.
Automatic Suggestions
As you type your message, DeskDingo will automatically scan and suggest relevant canned responses, making it easier to reply quickly.
Tab-Based Navigation
Seamlessly switch between suggested canned responses and your own message using the tab key, improving workflow efficiency.
Quick Sending
Hit enter or click on the canned response to send it immediately, speeding up responses.
AI Drafts
Automatically generates response suggestions for customer chats using AI. Provides a tailored message based on conversation history and knowledge base.
Easy Setup
Simple three-step setup process: set up a payment method, enable AI Drafts in settings, and click the AI Draft icon in the input box to start using the feature.
Customizable Responses
Offers flexibility to send the AI-suggested messages as they are or edit them for better alignment with customer needs.
Streamlined Workflow Integration
Seamlessly integrates into existing customer service workflows, making it easy to adopt and benefit from increased efficiency.
Whole-Article Embeddings
Instead of chunking information, DeskDingo uses whole-article embeddings to build a robust knowledge base, allowing for quick retrieval of information without the need for indexed links on embeddings.
Knowledge Base Search
The system can search the entire knowledge base of up to 10,000 articles in milliseconds, ensuring timely access to information during customer interactions.
Similarity Check
Compares the cosine similarity between message embeddings and article embeddings to determine closeness in meaning, selecting relevant articles based on a similarity threshold.
Contextual Awareness
Identifies if the most relevant articles have already been presented in the conversation, preventing information overload by avoiding repetition.
Large Language Model Integration
Incorporates LLMs to provide informed, human-quality responses based on retrieved articles, enhancing the overall flow and quality of customer interactions.
Live Chat Widget
Engage with customers in real-time and provide instant support directly through the website.
Knowledge Base
Create a self-service resource for customers to find answers to common questions, reducing the need for direct support.
Unified Inbox
Streamline your support workflow with a centralized inbox that collects all customer interactions in one place, helping in better organization and response times.
Live Dashboard
Monitor key metrics and gain valuable insights into your customer interactions, allowing for data-driven decision making and improved service quality.
AI Bot
Provide instant support 24/7 with an AI-powered bot that can handle standard queries and free up human agents for more complex issues.