Call center management software to improve efficiency. Provides features like performance tracking, real-time analytics, and agent management.
Features
Real-Time Analytics
Provides real-time analytics to monitor call center performance with detailed insights on various metrics, including call duration and agent efficiency.
Customizable Dashboards
Offers customizable dashboards that allow users to personalize the display of metrics and data according to their specific needs.
Integration Capabilities
Supports integrations with other tools and software to streamline workflows and enhance productivity.
Visual Analytics Dashboard
Provides an interactive and intuitive dashboard to visualize call center metrics and performance, allowing for easy tracking and analysis of data trends.
Real-time Monitoring
Enables users to monitor call center activities in real-time, providing immediate insights and the ability to make quick decisions.
Customizable Reports
Allows users to create and customize reports based on specific needs, helping in detailed analysis and decision-making.
Call Management
Real-time monitoring of inbound and outbound calls to keep track of communication effectively.
CRM Integration
Seamless integration with CRM systems like Bitrix24 for effective client data management.
Analytics and Reporting
Provides detailed reports and statistics to assess agent performance and customer satisfaction levels.
Flexible Scheduling
Customizable agent work schedules for optimal workload distribution.
Data Storage and Backup
Secure data storage with S3 backup capabilities to ensure data protection.
Call Management
Real-time monitoring of inbound and outbound calls.
CRM Integration
Seamless integration with CRM systems like Bitrix24 for effective client data management.
Analytics and Reporting
Detailed reports and statistics to assess agent performance and customer satisfaction levels.
Flexible Scheduling
Customizable agent work schedules for optimal workload distribution.
Data Storage and Backup
Secure data storage with S3 backup capabilities.