AI chat service for IT, sales, and HR integrated with Microsoft Teams. It automates employee support with features like ticket management, knowledge base, and live chat.
Features
Microsoft Teams Integration
Chime integrates seamlessly with Microsoft Teams, allowing employees to connect and engage directly within the platform.
AI Chat Service for IT, Sales, and HR
Offers AI-driven chat service specifically designed for IT, Sales, and HR to improve communication and collaboration within organizations.
Up to 5 agents
Allows up to 5 agents to interact with AI chat service for handling customer interactions.
Route to agents
Enables direct routing of customer inquiries to specific agents based on predefined rules.
Microsoft Teams Integration
Integrates Microsoft Teams to facilitate communication between agents and the AI chat service.
AIChimeGPT
Advanced AI model integration for generating language responses in chat.
Ticketing Integrations
Smooth integration with ticketing systems to streamline handling of customer inquiries and support tickets.
Language Translation
Provides automatic translation of chat conversations into multiple languages.
Custom ChatGPT Integration
Capability to customize ChatGPT models according to specific business needs.
Bring your own data for ChatGPT
Allows businesses to input their data to tailor ChatGPT responses and functionality.
Index SharePoint Sites
Index your SharePoint sites and pages to make them searchable by Azure OpenAI and the chat platform, ensuring easy access to information.
Enhance Employee Access
Allow employees to have direct access to indexed pages and information shared within Microsoft Teams, streamlining real-time information sharing.
Integrated Chat Access
Access SharePoint and Microsoft Teams documents directly in chat, providing seamless collaboration.
Automated Content Discovery
Automatically surface new and relevant answers from SharePoint knowledge base via chat to improve productivity and minimize repetitive inquiries.
Feedback and Improvement
Gather employee feedback on answers to continuously refine and improve content quality.
Secure Data Handling
Ensure compliance with governance policies while providing secured, restricted access to knowledge bases to authorized users.
Simple Administration
Easily integrate and set up with clear steps: provide credentials, select options, and start importing articles.
AI Helpdesk - Connect With ChatGPT
Integrates seamlessly with ChatGPT to provide dynamic AI-driven support. It adapts and learns with each interaction to handle complex inquiries.
AI Summarization
Automatically generates conversation summaries, highlighting important information to assist agents in resolving issues efficiently.
Agent AI Assist
Supports agents by providing relevant AI-generated responses to streamline communication and improve service speed.
Automate Your Internal Help Desk
Utilizes AI-driven FAQ mapping to automatically respond to common questions, freeing up agents for more complex inquiries.
AI Keyword Extraction
Extracts and identifies important keywords from queries to facilitate faster resolution and improve response accuracy.
AI Agent Translation
Allows seamless translation during customer interactions, enabling agents to communicate effectively in multiple languages.
AI Chat Management Interface
Provides a dashboard to view and manage AI chat performance metrics, including queue lengths, active agents, and service levels.
Agent and Queue Management
Enables the assignment of agents to different queues and tracks their performance with real-time updates.
Data Export and Analysis
Allows managers to export reports on service desk metrics, enabling detailed analysis and informed decision making.
Customizable Alerts
Managers can set specific alerts for different performance metrics to proactively manage service desk performance.
AI Self-Service Helpdesk
Allows employees to find solutions to their issues independently, reducing reliance on human agents. Enhances productivity by enabling quick resolution of common problems.
Route to Agents
Provides an option for users to escalate issues to live agents for urgent or specialized assistance, ensuring human expertise is available when necessary.
Manager Reports
Offers detailed AI and chat reporting capabilities. Enables managers to create reports based on chat history for insights into agent performance and user engagement.
Custom Web Chat Client
Allows integration of the web chat client into websites with customizable design using JavaScript and CSS, so it matches brand themes, providing interactive and personalized user experiences.