DeskHelp is a SaaS product that helps you create a help desk and learning center for customer support. It offers features like 24/7 access to FAQs, documentation, video guides, and live chat. The setup involves uploading your logo, choosing colors, and embedding on your site. It includes tools like a ticketing system, contacts (CRM), and AI analytics for insights.
Features
Ticketing System
Easily manage support requests and issues through a streamlined ticketing system. Organize and prioritize ticket resolution to improve customer service efficiency.
Live Chat
Engage with customers in real-time via live chat functionality. Provide instant support and assistance to resolve customer queries quickly.
Contacts (CRM)
Manage customer interactions and data through a built-in CRM. Keep track of customer information and support history to personalize service.
Learning Center
Provide educational content to customers with organized access to FAQs, documentation, video guides, and glossaries. Enhance customer knowledge and reduce support workload.
Dashboard Analytics
Gain insights into support performance with visual analytics. Track key metrics and monitor the effectiveness of customer support efforts.
AI Ticket Insights
Utilize AI to analyze incoming support tickets. Identify trends, suggest improvements, and prioritize actions based on data-driven insights.
AI Ticket Insights
Provides automatic analysis and actionable insights on support tickets using AI technology to enhance efficiency.
Advanced Support Form
Allows customization of support forms with additional fields and tailored options for better data collection.
Ticket Notes
Enables the addition of internal notes to support tickets for clear team communication and context.
Live Chat
Offers a live chat feature for real-time customer support and engagement.
Email/Text Editor
Includes a feature-rich editor for formatting and sending emails or texts directly from the platform.
Quick Reply Message
Offers pre-written, customizable responses for quick replies to common inquiries.
Automated Notification
Sends automatic notifications to staff or customers based on specific triggers or actions.
DeskHelp Branding Removal
Allows removal of DeskHelp branding from the help center, providing a white-label solution.