AI-powered customer support platform that uses generative AI to predict and prevent escalations, enhance agent productivity, automate resolutions, and improve customer satisfaction.
Features
Generative AI for Customer Support
Transforms customer support interactions into valuable insights by predicting and preventing escalations, improving customer satisfaction, and optimizing resource allocation.
AI Agent Assist
Automates knowledge integration across systems to enhance agent productivity, allowing agents to focus on strategic customer interactions and improve overall efficiency.
Auto Solve AI
Harnesses generative AI to reduce issue resolution times by automatically categorizing and solving common customer problems, ensuring faster and more efficient support service.
Wizr Cx Control Room
Uses Generative AI on support data to extract signals and identify trends in customer interactions. Provides alerts to different teams for preventing escalations and enhancing customer satisfaction.
Wizr Cx Agent Assist
Provides agents with real-time answers and insights during customer interactions. Integrates with multiple systems to improve agent productivity and speed up problem resolution.
Cx - AutoSolve
Automates customer interactions and email support responses using generative AI. Identifies customer intent and customizes workflows for seamless automation across channels.
Conversational AI Platform
Wizr’s platform allows you to tailor next-generation AI to your business and customers, enhancing customer interactions.
Customer Enablement
Wizr Cx empowers customers to get answers, solve problems, and take action, offering an enhanced user experience.
Wizr Cx Control Room
Uses Generative AI on your support data to extract signals and identify trends, such as customer sentiment and issue categories, for preventing escalations.
Wizr Cx Agent Assist
Provides real-time answers and relevant information during customer interactions, allowing support agents to solve issues more efficiently.
Cx – AutoSolve
Automates customer interactions and support responses using generative AI, customizing workflows to provide seamless automation and natural conversational flow.
AI Trained with Your Content
Create AI applications using managed vector memory stores. Build, test, and deploy custom AI spaces with your data.
Build Workflows, Tools, or Chatbots
Integrate AI applications with workflows for automating business processes. Deploy chatbots or applications trained on your organizational data.
Build, Manage, Version, and Chain Prompts
Integrate and manage diverse prompts and language models tailored to your data and processes. Balance between quality, response time, and accuracy.
Launch AI Applications in Hours
Build, test, and deploy applications rapidly by blending LLM prompts, data, and external APIs.
Easily Integrate with Enterprise Applications
Integrate AI experiences into your application using the Wizr template SDK. Configure and deploy workflows that match business needs.
Knowledge Bots
Instantly create a knowledge management system by connecting to data sources and SOPs. Automate employee queries with predefined responses across different agents.
FAQ Bots
Transform websites into conversational agents working 24/7 to answer visitor questions accurately. Personalize the bot per industry and extract key insights from conversations.
Sentiment Analyser
Classify a wide range of customer sentiments and quickly incorporate sentiment analysis with other apps.
Text Classification
Automatically classify and tag text into relevant categories. Start workflows based on tags or categories.
Data Extraction and Anomaly Detection
Extract data from large files, compare data across files, and detect anomalies in data mismatches.
Data Extract and Summarize
Extract and summarize data from large documents, creating easy-to-consume summaries and triggering approval workflows.
Call Summarizer
Automates call and chat interaction summarization, increasing efficiency and providing insights.
Document Creator
Create documents from bullet points or templates. Use templates to structure standard documents and trigger approval workflows.
Email Auto-Respond
Automatically respond to emails using enterprise data and set up auto-responses for simple questions.
Email Auto-Compose
Generate email responses based on enterprise data and AI suggestions, integrate with existing messaging systems.
Voice Call Analyzer
Transcribe calls and perform sentiment analysis. Evaluate and score calls against SOPs.
Workflow Builder
Build and automate processes with AI Studio's workflow builder, integrating LLMs, data, APIs, and other tools.
Conversational AI Platform
Wizr’s conversational AI platform enables companies to tailor next-generation AI to their business and customers.
Customer Enablement
With Wizr Cx, customers can get answers, solve problems, and take action through an immersive experience.