AI customer support platform for the online gaming market. Resolves player inquiries with automated, empathetic responses. Reduces reliance on CX teams by handling complex tickets and ensuring compliance across languages.
Features
AI Customer Support
Uses AI to resolve customer support tickets with human-like reasoning and empathy, specifically tailored for the online gaming market.
Reduce Overhead
Decreases reliance on CX teams by providing cost-effective, autonomous ticket resolution, capable of handling 80% of player inquiries automatically.
Empathetic Interaction
Handles player interactions with patience, delivering a personalized and satisfying support experience.
Localized Support and Compliance
Offers multilingual support and ensures compliance with local regulations, allowing effective communication across borders.
HART (Humanized Automated Resolution Technology)
Empathetic AI technology that provides human-like support, reducing the frustration of repetitive AI responses.
Humanized AI Resolution
ChatForm HART uses Humanized Automated Resolution Technology to provide empathetic AI-driven customer support specifically for the online gaming market.
Partner Program
The program is designed for white label/turnkey platforms, consultants, integrators, and BPOs interested in offering value-added consulting services to their clients.
HART
Humanized Automated Resolution Technology for empathetic AI CX, specifically tailored for the online gaming market.
Empathetic Ticket Resolution
The AI agent handles customer interactions with empathy, quickly identifying issues and taking actions with human-like reasoning to improve customer satisfaction.
User Needs Understanding
The AI agent tailors support experiences based on individual player needs, providing a personalized service.
High Autonomous Resolution
It is capable of autonomously handling and resolving up to 80% of support volume, thereby reducing the need for human intervention and operational costs.
Team Collaboration
Works seamlessly with team members and managers for approvals and efficient operations, ensuring smooth workflows.
Localized Support
Offers multilingual capabilities, supporting conversations in over 100 languages, and ensures compliance with local regulatory requirements.
Advanced Regulatory Compliance
Incorporates advanced features to remain compliant with gaming industry regulations, helping businesses meet their legal obligations.
AI Compliance Monitoring
Automatically detects compliance issues, including responsible gaming and regulatory breaches.
Real-time Conversation Monitoring
Monitors conversations in real time, preventing costly regulatory fines.
Compliance Mentions Extraction
Extracts compliance-related mentions from chat logs to streamline support team operations.
Advanced Gambling AI Guidance
Provides advanced AI guidance for responsible gambling and ensures compliance across all support tickets.
Localization Policies
Applies localization policies to stay compliant with regulations across different regions and languages.
Real-time Compliance Issues Monitoring
Monitors and mitigates compliance issues as soon as they are detected in player support tickets.