VoyagerAid is a customer support CRM for travel businesses. It offers multichannel integration, smart ticket management, a knowledge base, canned responses, and custom reports and analytics. The platform is easy to set up, highly flexible, customizable, and designed to save time and reduce errors.
Features
Multichannel Integration
Unifies email, chat, and phone or social media onto a single platform to support customers through various channels.
Smart Ticket Management
Automatically tracks, prioritizes, and transforms customer queries into tickets, assigning them to available support agents for time-saving processing.
Knowledge Base
Provides instant and precise answers through help guides, how-tos, and FAQs for repetitive customer requests and inquiries.
Canned Responses
Allows quick replies to repeated questions, saving time on emails by providing immediate acknowledgment.
Custom Reports & Analytics
Offers insights into customer queries and support team performance based on metrics, enabling real-time feedback.