vCX is a social CRM platform that integrates customer communication through channels like WhatsApp, Instagram, and Messenger. It offers features like user-friendly interfaces, broadcast messaging, multi-user chat management, and analytics automation. The product includes tools for managing customer contacts, products, and messages, with capabilities for appointment bookings, e-commerce, and upselling.
Features
User-Friendly Interface
The platform provides an easy-to-use interface for managing customer interactions.
Broadcast Messages
Allows businesses to send broadcast messages to multiple customers simultaneously.
Multi-User Chat Management
Enables multiple users to manage chat communications efficiently.
Analytics and Automation
Offers built-in analytics and automation features for insights and efficient customer engagement.
Appointment Bookings
Facilitates easy scheduling of appointments directly through the CRM.
E-commerce Integration
Integrates with e-commerce platforms to streamline order placement.
Upselling
Provides options to upsell products during customer interactions.
Intelligent Customer Segmentation
Automatically segments customers for targeted messaging.
Automated Workflows
Creates workflows to automate customer interactions and tasks.
Insights and Decision-Making
Provides data insights to help make intelligent business decisions.
User-friendly Interface
Provides an intuitive platform for users to easily manage customer communications.
Broadcast Messages
Allows users to send messages to multiple recipients simultaneously for efficient communication.
Multi-user Chat Management
Enables multiple users to manage chats concurrently, ensuring smooth customer interactions.
Analytics and Automation
Includes tools for analyzing customer behavior and automating responses to improve engagement.
Appointment Bookings
Facilitates scheduling appointments directly through the CRM system to streamline customer interactions.
E-commerce Integration
Seamlessly integrates with e-commerce platforms to simplify order management for businesses.
Customer Segmentation
Intelligently segments customers based on behavior and preferences for targeted communication.
Automated Workflows
Automates repetitive tasks and workflows to enhance efficiency and productivity.
Integrations
Supports integration with various communication platforms like WhatsApp, WeChat, Instagram, and Bitpress to centralize customer interactions.
Integrated WhatsApp API Setup
Allows integration with WhatsApp Business API, enabling you to manage messages and interactions directly from the platform.
Multi-User Chat
Facilitates receiving messages from multiple customers, allowing unlimited incoming messages for 24 hours once a customer sends you a message.
Customer Management
Manage customers using a unified interface that can filter, segment, and access customer details.
Messaging Templates
Create and use messaging templates for marketing, service, and order messages in WhatsApp, including capabilities for bulk campaigns.
Intelligent Chatbot
Built with sophisticated AI and NLP capabilities, ensuring a human-like interaction, timely and relevant responses.
Seamless Integration
Integration with numerous platforms to retrieve data and process information ensuring updated information is provided.
Multi-Platform Deployment
Can be deployed across messaging platforms such as WhatsApp, Telegram, websites, etc., ensuring customer reach wherever they are.
Enhanced Engagement
Through personalized interactions and effective communication capabilities leading to higher engagement 24/7.
Multilingual Support
Supports 18 different Indian languages, breaking language barriers and making it easier for businesses to connect with a diverse customer base.
Workflow Automation
Can automate routine tasks and workflows, freeing up time to focus on more complex and strategic activities.