AI-powered tool to handle patient phone calls autonomously. Manages phone interactions, provides analytics, and reduces wait times. Offers human-like conversations and integrates with various communication platforms.
Features
Autonomous Patient Call Handling
Uses AI to handle patient calls without human intervention, efficiently managing call traffic and reducing wait times.
Outbound Calls
Automates reminders and follow-ups with patients, ensuring timely communication and reducing no-show rates.
Analytics and Reporting
Provides detailed analytics on call data and performance, helping identify trends and improve patient interaction.
Integration with Platforms
Connects with various platforms like WhatsApp and Telegram, allowing interactions across different communication channels.
Secure Cross-Cloud Encryption
Ensures all data shared and stored is protected with cross-cloud encryption, maintaining privacy and compliance.
Schedules appointments
Connects to your calendar to find the best time for your patients. Can modify, cancel, or propose appointments directly to the clients.
Answers general questions
Handles calls with specific queries for clinics, practices, and services, providing information instantly.
Integrates with your tools
Integrates with CRM or calendar systems to access information and book appointments.
Informs you of queries
Keeps track of patient preferences and information inquiries to provide detailed insights on a specific platform.
Fully Customizable Messages
Connect with your clients using the same tone as your practice. Customize confirmations, cancellations, and upcoming appointments.
Natural Conversations
Create AI-driven conversations that inform and remind patients about their appointments.
Integrates with Your Tools
Integrate with your existing tools like CRM to synchronize information and reduce management complexity.
Collects Data and Responses
Track patient responses and feedback. Get insights and suggestions based on patient interactions.
24/7 Availability
Stay connected with clients through AI, available around the clock.
Human-like Conversations at Scale
Handle over 100 calls simultaneously, providing a seamless experience.
Keep Track of Conversations
Record and tag every conversation for easy review and follow-up.
Automated Call Handling
Automatically manage inbound call handling, appointment scheduling, and follow-ups to reduce workload on human receptionists.
No-Show Reduction
Proactively contacts patients with reminders and instructions to reduce no-shows.
24/7 Operation
Ensures calls are always answered, even after hours or during holidays.
Multilingual Communication Support
Offers support for diverse patient bases through multilingual communication.
AI Receptionist Integration
Vocca integrated AI receptionist into client clinics, providing 24/7 service managing over 1,000 daily calls ensuring no missed patient queries, improving operational efficiency.
Automated Call Handling
Vocca's system automates 78% of patient calls, allowing receptionists to focus on more complex tasks while reducing patient wait times.