AI tool for customer-facing teams to automate chat support and access company knowledge. Integrates with platforms like Slack and updates from apps like Salesforce and Notion. Data is secure and compliant.
Features
Automate chat support
Set up GPT-4-powered chatbots that assist in fields like support, sales, and HR with ability for human takeover.
AI-powered knowledge hub
Connects various tools like Slack, Notion, Zendesk, etc., to create a centralized location for information retrieval.
Slack integration
Integrates with Slack, allowing the AI agent to be present wherever the team is engaged in communication.
Security & Compliance
Ensures data safety with SOC 2 compliance, making sure all interactions and data handling are secure.
Easy setup
The platform can be set up quickly, allowing teams to start leveraging AI assistance with minimal delay.
AI Agents for Slack and Microsoft Teams
Automatically resolves queries across channels like Slack and Microsoft Teams, facilitating easy access to data and information.
Chrome Extension
Works as a Chrome extension to easily integrate and access information from platforms like Zendesk and Freshdesk.
Training and Customization
Easily train, customize, and integrate the AI to fit specific needs, reducing guesswork by pulling from multiple data sources and references.
Web Widget Installation
Can be smoothly installed as a web widget on your product or website, making AI accessible wherever needed.
AI Performance Visualization
Visualizes how AI impacts your team's efficiency with easy-to-understand metrics and dashboards.
Knowledge Base Gap Identification
Helps in identifying and resolving gaps in the knowledge base by identifying questions that were unanswered and require improvement.
Usage Reports and Optimization
Provides detailed reports on how AI is being used by the team, including metrics like the number of questions resolved and effectiveness of AI-assisted responses.
Full Conversation Transparency
Offers complete transparency by categorizing conversations as open and resolved, showing both answered and unanswered questions to help improve AI.
GDPR Compliant
Ensures customer data is protected and handled according to GDPR standards, providing reassurance regarding data privacy and protection.
Secure encryption of data
Encrypts all customer data both in transit and at rest using advanced encryption standards to prevent unauthorized access.
Sensitive PII Never Shared with AI
Ensures that personally identifiable information (PII) is not shared with AI models, preserving individual privacy and data integrity.
Your data is in your control
Allows users to manage and restrict access to their data, ensuring only necessary data is provided for AI processing, thus maintaining user control over their information.
Work with your own AI model
Supports the use of custom AI models based on OpenAI or Azure, allowing users to tailor solutions to specific security requirements.
Zendesk Integration
Integrates with Zendesk for seamless use of existing support ticket, help, and CRM data.
Freshdesk Integration
Allows integration with Freshdesk to use resolved tickets and conversations data.
Intercom Integration
Enables the use of Intercom's conversations data within Threado.
HubSpot Integration
Integrates with HubSpot for CRM data utilization.
Confluence Integration
Allows connection with Confluence to access team documentation data.
Google Drive Integration
Facilitates integration with Google Drive to access files or documentation stored in Drive.
Automated Ticket Resolution
Utilizes AI to manage and resolve 80% of support tickets automatically, reducing the workload on human agents.
Third-Party Integration
Integrates with platforms like Zendesk, Freshdesk, Intercom, and HubSpot, consolidating conversations and enhancing ticket resolution efficiency.
Speed and Convenience
Allows for quick ticket resolution by aggregating customer interactions into a unified view and providing contextual answers.
Onboard Support Agents
Facilitates faster onboarding of new support agents by using AI as a learning tool, simplifying complex support scenarios.
Customizable Bot Personality
Offers customization for the AI's tone (professional, friendly, casual, empathetic) to align with brand voice, enhancing personalization in customer interactions.
Knowledge Base Optimization
Identifies gaps in the knowledge base and suggests improvements, ensuring information completeness and accuracy.
Instant Answers
Threado AI provides teams with instant, accurate answers by accessing past ticket summaries and information across the company's products and services. This helps streamline the resolution process.
Product Knowledge
Helps team members become product experts by using AI to deliver automated responses in line with the company's language and brand tone.
Customer Retention
Aims to help retain customers by providing detailed and expert responses to customer needs, enhancing efficiency and reducing the effort needed for searching and follow-ups.
Personalized Support
Routes customer queries to dedicated agents, creating a personalized experience and making interactions feel tailored to each customer's needs.
24/7 AI Support
Ensures customer success teams have support around the clock with instant, AI-generated responses without needing human intervention.
Instant Answers
Provides quick, accurate answers to user queries without needing to search through multiple data sources.
Customer Onboarding
Facilitates the onboarding process by having all necessary information available 24/7.
Information Gathering
Connects with popular tools like HubSpot and Google Drive to gather prospect information easily, saving time and avoiding unnecessary context-switching.
RFP Creation
Accelerates RFP processes by generating responses quickly with AI assistance.
Slack or Chrome Extension Integration
Setup your workflow within Slack or as a Chrome extension to integrate seamlessly with your team communications.
Secure Data Access
Data is secured by design, utilizing SOC 2 Type II certification to ensure that all data is fully encrypted and protected.
Comprehensive Sections
9 sections covering the realm of customer support, offering in-depth research and industry insights.
Expert Curated Content
A curated list of podcasts, events, articles, and expert advice for global support teams.
Lessons from Industry Leaders
Features insights and ideas from support leaders who have successfully built and scaled support teams.
Interactive Guide
Designed with interactive elements to make the guide fun and informative.
Co-pilot for your support teams
The Chrome app sits on top of Zendesk so you can access the bot without switching tools or pages. It provides reference links, summarized tickets, instant reviews, and quick actions like expanding or shortening responses.
Completely off-the-shelf
No need for APIs or additional development work. You can connect your Zendesk account using the subdomain seamlessly and instantly integrate Threado AI.
Train AI on your entire support knowledge
Threado AI can be trained on help center articles, past ticket resolutions, and canned responses to quickly resolve issues and aid in training new agents.
Co-pilot for Your Support Teams
The Chrome app sits on top of Freshdesk so you can access the bot without switching screens or tabs. It offers a reference link, summarizes tickets, and performs actions like expanding or shortening responses.
Out of the Box Solution
Convert your Freshdesk account using the subdomain feature, enabling connection in minutes without requiring technical customization. Users can select what Threado AI should be trained on.
AI Training on Support Knowledge
Train Threado AI on help center articles, past ticket resolutions, and canned responses. This allows AI to resolve issues quickly and helps train new agents.
Co-pilot for Support Teams
The Chrome app sits on top of Intercom to access the bot without switching tools or tabs, allowing you to reference files, summarize conversations, and perform actions like escalating or shortening responses.
Off-the-shelf Setup
Convert your Intercom account using subdomain integration in minutes. Connect information, not hours, making it easy to assimilate Threado AI.
Train AI on Support Knowledge
Train Threado AI on existing support knowledge bases to not only resolve issues faster but also help train new agents by using help center articles and past conversations.