Fineguide provides AI-powered virtual assistants to integrate into your website for instant support. You can create, customize, and provide learning information to the assistant. It helps with customer queries, provides information, and gathers customer data.
Features
AI-Powered Virtual Assistant Creation
Allows you to create a virtual assistant quickly by using templates. You just enter your domain name and desired features to create your assistant.
Learning Information Input
Enables you to provide learning information to your assistant to customize its responses better, making it effective in managing information-specific queries.
Website Integration
Allows for the integration of the virtual assistant into your website simply by adding a custom HTML script to empower your site with AI capabilities.
Enterprise Quality Features
Offers high-standard features like enhanced security, advanced analytics, and easy scalability to meet enterprise needs.
Integration with amoCRM and Kommo
Enhances CRM capabilities by allowing seamless integration with amoCRM and Kommo.
Automatic Lead Collection
Facilitates the growth of business by automating the lead collection process.
Support for OpenAI GPT-4.0 and GPT-3.5
Announces AI integration with GPT-4.0 and GPT-3.5 for advanced AI capabilities.
Dynamic Widget Integration
Allows the integration of widgets like Google Maps and Calendly into the AI assistant, providing interactive experiences for customers.
Live Support Ticketing Integration
Includes live support ticketing, easing the escalation of issues needing human intervention.
Customizable AI Assistants
Enables businesses to tailor their AI assistants to reflect their brand's voice and values, enhancing customer experience.
Multiple AI Models Support
Supports various AI models like GPT-4 and Claude 3.5 Sonnet for flexibility based on business needs.
Automated Lead Collection
Automatically collects contact details from users during communications, storing them securely. Users can later access this database to follow up with leads, reducing missed opportunities.
Human Escalation
An automated feature that allows human operators to take over conversations when needed, with sensitive issues handled with personal human touch for better customer satisfaction.
Support for Multiple Channels
The integration supports multiple channels like Telegram, WhatsApp, Messenger, Facebook, and more, allowing interaction with customers across different communication platforms.
Seamless Integration
During a conversation with a customer, the AI assistant gathers essential contact details like phone numbers and emails without interrupting the interaction, ensuring the user experience remains smooth and less intrusive.
Secure Data Storage
Collected information is stored securely in a dedicated database to ensure data protection regulations are followed and customer privacy is safeguarded.
Streamlined Sales Process
After data collection, the contact details are accessible to the sales team through a user-friendly interface, allowing for efficient follow-ups and customer engagement.
Improved Customer Engagement
By gathering detailed leads during initial interactions, businesses see increased follow-ups and more personalized engagement, leading to stronger customer relationships.
Efficiency and Productivity
The automation of lead collection allows the sales team to focus on engaging with qualified leads rather than manually gathering contact information.
Enhanced Data Accuracy
Collecting information directly through the AI assistant minimizes error risk and ensures collected data is accurate and up-to-date.
Scalability
Automatic Lead Collection supports handling a higher volume of leads without compromising interaction quality, aiding business growth.
Actionable Insights
The collected data offer valuable insights into customer preferences and behaviors, helping refine marketing strategies and product offerings.
Extended Context Length
Both GPT-4O and GPT-4O Mini offer extensive context lengths, which helps in handling large volumes of information and sustaining context over extended dialogues. This is especially useful for applications involving customer support sessions, technical assistance, and long content generation.
Multimodal Capabilities
These models support multimodal input and output, meaning they can process and respond to queries that include text, images, and data. This flexibility enhances the AI’s ability to understand and generate rich, context-aware responses, improving user interactions and support.
Advanced Action Capabilities
The GPT-4O models can perform actions like booking appointments, processing transactions, and retrieving information. This streamlines workflows and enhances user convenience by reducing the need for manual intervention.
High Accuracy and Reliability
GPT-4O and GPT-4O Mini models are built with advanced safety and alignment techniques, ensuring accurate, reliable, and contextually appropriate responses. They minimize risks associated with AI-generated content.
Cost Efficiency
GPT-4O Mini is designed for cost efficiency, making advanced AI capabilities more affordable. Despite its smaller size, it supports up to 18,000 output tokens per request, making it suitable for all applications without high costs.
Integration with amoCRM and Kommo
Expands CRM capabilities by allowing integration with amoCRM and Kommo, enabling streamlined customer relationship management.
Automatic Lead Collection
Enhances business growth by automating the lead collection process, ensuring efficient data gathering from potential clients.
OpenAI GPT-4 and GPT-4Q Mini Support
Provides advanced AI capabilities through integration with OpenAI's GPT-4 and GPT-4Q Mini, enhancing AI-driven functionalities.
Integration with amoCRM and Kommo
Enhances CRM capabilities by integrating amoCRM and Kommo, allowing for better management and expansion of customer relationship features.
Automate Lead Collection
Provides a feature to automatically gather leads to boost business growth through automated collection processes.
OpenAI GPT-4D and GPT-4D Mini Support
Offers advanced AI capabilities by supporting full integration with OpenAI's GPT-4D and GPT-4D Mini.
Integration with amoCRM and Kommo
Expands CRM capabilities by integrating seamlessly with amoCRM and Kommo, allowing for better customer relationship management.
Automatic Lead Collection
Enhances business growth by collecting leads automatically, streamlining the process of gathering potential customer information.
Support for OpenAI GPT-4.0 and GPT-4.0 Mini
Introduces advanced AI capabilities by integrating the latest OpenAI models, enhancing AI-driven functionalities.
Extended Context Length
The Gemini 1.5 Flash model and AI assistants can manage conversations with up to 2 million tokens of context, enabling accurate and relevant responses.
Multimodal Capabilities
Supports modality by processing and generating responses that incorporate text, images, and actions, making AI assistants versatile.
Action Execution
Allows AI assistants to perform tasks such as booking appointments and processing transactions, enhancing user experience by reducing manual intervention.
High Accuracy and Reliability
Offers precise responses by integrating Google Gemini models known for their accuracy and reliability.
Customizable Integration
Fully customizable AI behavior that aligns with brand voice and requirements, ensuring accurate support and identity reinforcement.
Haiku 3
Optimizes for concise and efficient processing, providing accurate answers quickly by reducing verbosity. Suitable for rapid and precise information retrieval in simple scenarios.
Sonnet 3
Balances depth and breadth in knowledge, suitable for complex queries needing nuanced understanding. More capable of handling detailed, intricate customer inquiries.
Opus 3
Offers enhanced contextual understanding capable of managing long-form content. Good for situations where deep understanding is required, such as content generation and technical support.
Advanced Action Capabilities
Allows AI to perform tasks on behalf of users like scheduling appointments and initiating transactions. Enhances process streamlining and user experience.
Improved Accuracy and Context Understanding
Ensures superior accuracy and context retention in customer interactions, providing precise answers and managing long interactions with relevance.
Customizable and Adaptable
Fully customizable models to align with brand's voice and needs, enhancing the user's unique business identity.
Enhanced Conversational Abilities
Claude 3.5 Sonnet enhances the natural language processing capabilities of AI assistants, enabling them to provide more nuanced and accurate responses. It allows virtual assistants to understand and address customer queries with greater precision and context awareness.
Improved Customer Experience
With Claude 3.5 Sonnet, AI can manage more complex interactions and deliver a smoother customer experience. It offers advanced capabilities in answering product questions, resolving technical issues, and assisting with purchases to ensure timely and relevant support.
Customization and Flexibility
The platform offers extensive customization, allowing for seamless adaptation to different roles. With Claude 3.5 Sonnet, AI responses align with brand voice and specific business needs, offering specialized knowledge and context-relevant responses.
Advanced Features
The integration includes reinforced learning algorithms that improve AI through user feedback, reducing hallucinations and enhancing response accuracy and trustworthiness.
Seamless Integration
AI assistants can be easily incorporated into websites and applications without coding expertise. They can integrate with various third-party tools and platforms for a consistent user experience.
Help Scout Integration
Enable integration with Help Scout to streamline customer support. Allows FineGuide users to send guides directly to customers through email conversations.
API Key Setup
Requires generating an API key in Help Scout to set up the integration, providing a secure connection between FineGuide and Help Scout.
Mailbox Selection
Allows the selection of a specific mailbox within Help Scout to direct the communication and use the integration effectively.
Sending Guides
Users can send FineGuide guides directly within Help Scout, improving efficiency in responding to support tickets by providing rich content solutions.
amoCRM and Kommo Integration
This feature introduces integration with amoCRM and Kommo, expanding CRM capabilities by allowing seamless information synchronization across platforms.
Automate Lead Collection
The feature allows for automatic lead collection, enhancing business growth by simplifying the process of gathering and managing leads.
OpenAI GPT-4Q and GPT-4Q Mini Support
Announcing integration with OpenAI's GPT-4Q and GPT-4Q mini, introducing advanced AI capabilities to provide improved AI interactions.
AI Integration for Customer Support
Integrates AI Assistants into businesses to improve the quality of customer support while also reducing costs.
AI Agents Support System
Uses AI agents support implementations, like the one on Opera and Klarna, to handle large scales of customer service interactions equivalent to many full-time agents.
Next-Gen Solution
Offers a next-gen solution augmented with in-house data processing algorithms and powerful state-of-the-art search databases.
Support Assistant Actions
Performs actions on behalf of users, provides information via widgets, and integrates with third-party tools.
Accurate Conversational Engine
Provides a highly accurate conversational engine to minimize hallucination and ensures fast responsiveness.
AI-Powered Chatbots
Uses AI to provide instant customer support, reducing the need for human intervention and training costs. Offers round-the-clock assistance by handling simpler inquiries and providing quick resolutions.
Self-Service Options
Allows customers to find answers independently, reducing the workload on support teams. Provides instant access to information through portals and FAQs.
Data Analytics for Insights
Analyzes customer interactions and feedback to identify trends and preferences, enabling proactive issue resolution. Optimizes support processes by using insights to allocate resources efficiently.
Training and Development
Invests in continuous training for support agents to handle complex inquiries with empathy and professionalism, enhancing customer satisfaction.
Culture of Continuous Improvement
Encourages feedback from customers and support teams to identify areas for improvement, adapting to evolving customer needs and refining support processes.