AI-powered platform for academic research assistance. Offers AI-generated insights, document summaries, content creation, translation, and plagiarism detection. Integrates with existing tools to streamline learning and research processes.
Features
Excel Upload and Processing
Easily upload Excel files and process them to extract and analyze data without manual intervention.
PDF Data Extraction
Extract data from PDF documents to streamline the process of gathering and analyzing information in an organized way.
Connect and Interact with Databases
Seamlessly connect with various databases and interact with them to retrieve and manage data efficiently.
Google Sheets Integration
Integrate directly with Google Sheets to automate data handling processes, enabling updates and interactions.
Data to API Integration
Translate data into accessible APIs, allowing for easy integration with other tools and platforms.
Custom Workflows
Create custom workflows to automate and optimize data processes according to specific organizational needs.
Custom Data Agent
Allows enterprises to create and implement a custom data management and interaction agent tailored to their specific needs. The agent combines data from multiple sources and processes it for decision-making.
GPT Language Models
Deployment of various GPT language models with focus on fast deployment, multilingual capabilities, privacy assurance, reliable performance, and cost effectiveness.
Generative AI Model Fine-Tuning
Fine-tuning of generative AI models according to specific business needs and requirements to deliver enhanced customization and efficiency for specific applications.
Data anonymization
Anonymizes sensitive data when accessing cloud-based LLMs, protecting personal and confidential information.
Compliance with Open AI API
Ensures compatibility with the Open AI API protocol for seamless integrations.
Bespoke webchat architecture
Offers customizable chat architecture that supports omnichannel security across web and cloud environments.
Identify and obscure sensitive data
Customizable options for identifying and masking specific data elements like names, credit card numbers, and personal identifiers.
AI Solution Discovery
This feature involves aligning with company-specific needs and identifying potential AI use cases that can provide value.
Initial Project Definition
The team focuses on defining the scope and objectives of the AI project to ensure clear goals and targeted outcomes.
Educational Sessions
Involves half-day onsite or online educational meetings with executives to foster understanding and alignment on AI initiatives.
Generative AI Implementation
Supporting companies through the actual integration and implementation of AI technologies into their existing systems.
Library Access
Easily access a vast library of LLM and machine learning models to streamline your AI projects.
API Management
Seamlessly manage models through an API, simplifying LLM integration.
Hassle-Free Deployment
Benefit from hassle-free deployment and LLM model hosting, eliminating the need for DevOps.
Training Environment
Engage an efficient training environment for meaningful LLM fine-tuning.
Cloud Hosting Solutions
Choose between secure on-prem or versatile LLM cloud hosting solutions.
Decision-Making Tools
Use intuitive tools for easy model comparison and decision-making, aiding in model retraining.
Benchmarking
Conduct standard benchmarks swiftly for consistent performance evaluation.
Model Fine-Tuning
Utilize model fine-tuning tools for ongoing model improvement.
Localised Deployment
Deploy AI models on-prem to guarantee privacy and minimize latency, with support for LLM local deployment.
Contact Centre AI
Automates contact center operations by providing AI-driven customer interactions and insights, streamlining services.
Adult Social Care AI
Supports social care departments by offering AI-driven tools to improve care and administration efficiency.
Family Services AI
Helps streamline family services by automating communications and processes for better service delivery.
Housing and Planning AI
Facilitates housing and planning departments to enhance service delivery and resource management.
Health, Wellbeing, and Care AI
Supports health services by providing AI-powered solutions to improve patient care and operational efficiency.
Automating Employee Workload
AI-driven tools to reduce manual workload and enhance employee productivity in government services.
AI Voice Bots for Outbound Calls
Automate outbound calls for customer service and support, automate collections calls, and provide sales solutions by integrating with CRM systems.
AI Voice Bots for Inbound Calls
Manage inbound customer requests and an operator can take over when needed, improving flexibility and service levels.
Smart IVR Call Automation
Replace traditional IVR systems with a conversational AI that can understand and interact naturally with customers, using AI-driven routing and voice recognition.
Channel Integration
Supports communication across various platforms such as WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, and more.
Task Automation
Automates HR tasks, assigns tasks, reports issues, and schedules requests within organizations.
Conversational AI
AI-powered virtual assistants use NLU (Natural Language Understanding) to understand and respond accurately in multiple languages, even with typos.
Feedback Collection
Gathers customer feedback to help improve services and products.
Lead Qualification
Uses AI to qualify leads efficiently, ensuring focus on valuable prospects.
Call Containment
Handles customer queries using a callbot which can answer frequently asked questions and guide users through processes.
Automatic Transfer
Automatically transfers calls to human agents if the callbot cannot resolve the issue, with a summary of the necessary information already provided.
First Call Resolution
Measures and aims to increase the percentage of requests resolved at the first call, improving efficiency and customer satisfaction.
Survey and Feedback Collection
Conducts NPS surveys to assess customer satisfaction and loyalty, allowing easy rating and feedback through automated calls.
Automation of Communication
Automates the communication with customers to reduce the involvement of phone agents and enhance customer service levels.
Chatbot Mark
Introduced to handle device diagnostics, manage online order status, answer device inquiries, and facilitate the referral program.
Callbot Christina
Handles the process of collecting and processing customer requests, manages first calls, helps in purchasing devices, and collects customer data.
FAQ Chatbot
Jardim Exótico implemented an FAQ chatbot on its website. The chatbot automates the process of handling frequently asked questions, helping to manage customer inquiries more efficiently.
CRM System Integration
The company connected its CRM system directly to the chatbot. This integration makes customer support more convenient and efficient by helping to identify customers quickly.
24/7 Availability
The chatbot ensures that customers are served around the clock, 24/7/365. This always-on service helps reduce the average wait time for customer inquiries.
Chatbot Application
The chatbot works as a pop-up on the homepage, supporting visitors with up-to-date information and guidance on where to find more details. It answers initial questions about the project and signposts visitors to more in-depth information.
Monthly Reports
Monthly summary reports are produced to understand visitor interests, allowing the project team to tailor communications and address any gaps in information.
Engagement and Awareness
Chatbot pops up to engage visitors as soon as they arrive on the homepage, helping increase awareness of the project.
Voice Bot - Tanya 1.0
Automates call responses with predefined scripts to answer customer queries and take orders. Increases customer contact by tenfold and provides consistent messaging.
Voice Bot - Tanya 2.0
Enhanced version of Tanya 1.0 with conversational AI capabilities, capable of adapting interactions based on customer responses for upselling and cross-selling.
Automated Call-back System
Automatically contacts clients to revisit orders and services, ensuring higher engagement and reducing missed opportunities.
Speech Analysis
Analyzes customer interactions and provides insights to improve service and sales strategies through AI-driven analytics.
AI-powered chat and voice bots
Automates member journeys by engaging with potential members, answering FAQs, and converting leads.
Custom conversational web and mobile interfaces
Enhances digital experience and member onboarding through a personalized virtual assistant.
Membership Journey Mapping
Analyzes existing membership paths and creates tailored member experiences to improve conversion.
Chatbot Automation
Kodland uses a chatbot to automate and scale the lesson confirmation process, increasing student performance.
Customer Support Bot
A bot handles routine tasks like confirming lesson details, ensuring students are prepared, and reducing interaction costs by shifting most communications to text-based channels.
DialogStudio
The platform provides tools for building customer support bots, allowing Kodland to reduce support costs and improve interaction transparency.
Banking
Leverage generative AI to streamline operations and drive innovation in banking.
Healthcare
Use generative AI to revolutionize healthcare data analysis, enhance clinical decisions, and improve patient care.
Oil and Gas
Transform exploration projects, maximize returns, and reduce risks using generative AI.
Insurance
Improve efficiency, security, and user experience in the insurance industry with generative AI.
Retail
Enhance customer experiences and streamline operations in retail using generative AI.
Generative AI Consulting Services
Provides consultancy on using language-based AI, including large language models, to enhance human capabilities and drive growth.
In-house Technology Ecosystem
Offers a proprietary technology setup to support businesses in automating their processes using AI.
IBM Cloud for Financial Services Validation
Tovie AI is validated to use IBM Cloud solutions specifically tailored for the financial services sector.
Conversational and Generative AI Consulting
Specializes in consulting services for conversational and generative AI to help businesses enhance their digital transformation journey.
Proof of Concept
Helps businesses test AI solutions on a small scale before full implementation to ensure effectiveness.
Implementation Roadmap
Provides strategic planning and step-by-step directions for businesses to implement AI solutions.