Dovetail is a SaaS platform for gathering and analyzing customer insights. It uses AI to process data and provide instant feedback. The product allows you to track customer feedback, find customer information quickly, and integrates with various tools. It's designed to help make informed decisions for businesses.
Features
AI-Powered Insights
Automatically generate insights from customer data using AI technology, allowing rapid understanding of trends and feedback.
Instant Feedback Analysis
Provides instant analysis of customer feedback to quickly understand key metrics and sentiment.
Collaboration Tools
Facilitates collaboration within teams with features like shared workspaces and real-time updates to keep everyone on the same page.
Customizable Dashboards
Users can create customizable dashboards to visualize data in ways that are most meaningful to them.
Fortune 500 Decision Support
Provides tools to support decision-making processes within large organizations, optimized for the needs of Fortune 500 companies.
Tool Integrations
Integrates with various other tools to enhance workflow and consolidate data from multiple sources.
Projects & Workspaces
Manage and organize projects with ease, facilitating collaborative workspaces for teams.
Storage for Files & Media
Offers up to 10GB of storage in the free plan, with unlimited storage in paid plans for files and media.
Export Options
Allows exporting of files in different formats according to plan level, aiding documentation and sharing.
Advanced Security
Provides various security features including encryption and user access control depending on the tier.
Dedicated Onboarding Manager
Available for enterprise customers to help with onboarding and getting started efficiently.
Project Collaboration
Enhancements to project collaboration, allowing users to work together more effectively with improvements to shared projects.
Survey Builder
A tool that allows users to create and distribute surveys easily within Dovetail, streamlining feedback collection.
Integration with Slack
Allows notifications and updates from Dovetail directly in Slack channels, enhancing team communication.
Public API Access
Provides users with API access to retrieve and manage data programmatically from Dovetail.
Custom Tags
Enables personalized organization and categorization of insights and data using custom-tags.
Improved Data Import
Makes it easier to bring in data from various sources with enhanced import functionality.
Visualization Tools
Features a variety of visualization tools to help users interpret data more effectively.
Automated Transcriptions
Automates the process of transcribing video and audio content within the platform.
Enhanced Security
Improves platform security with additional features for data protection and privacy.
Feedback Collection
Enhanced tools for collecting and managing feedback from various stakeholders and users.
Customer Insights
Centralizes all research data to share insights across organizations, enabling more informed business choices.
Ask Dovetail
Provides instant insights by allowing users to ask questions and receive data-driven answers quickly.
Projects
Allows for quick data analysis without spending hours, facilitating faster decision-making processes.
Discover
Helps in making sense of extensive user feedback by visualizing and analyzing the data efficiently.
Recruit
Enables teams to easily identify and connect with the next customer for feedback, optimizing user research processes.
Customer Insights
Provides a single source of truth for customer insights, allowing teams to centralize their research data and easily collaborate.
Automated Insights
Enables users to uncover insights quickly using automated processes to categorize and analyze data.
Participant Management
Easily find and manage participants for research studies, allowing communication and follow-ups directly within the platform.
Transcription Service
Offers transcription for audio and video files, converting spoken words into text that can be analyzed and categorized.
Integration Options
Supports integrations with various tools and platforms to import customer data and export insights across the organization.
Data Extraction and Analysis
Helps you decode thousands of data points from feedback in just minutes, allowing you to focus on important insights rather than sifting through information.
Integration with Other Tools
Channels integrates with other Dovetail features and tools to enhance data collection and insights generation.
User-Controlled Insights
Allows users to refine and customize how they view data and insights, giving them control over what information is prioritized.
Voice of the Customer
Turn insights into actions by understanding the literal voice of your customer through seamless integrations with Slack and Microsoft Teams.
Integration with Slack and Microsoft Teams
Allows real-time communication with customers and integrates their responses directly into your workflow.
Data Privacy Controls
Ensures customer data is kept secure and compliant with privacy standards, offering flexibility in data management and permissions.
Recruitment Management
Manage everything from one platform. Streamline participant recruitment with everything in one place, making it easy to track all your research participants.
Collaboration Tools
Remove barriers for your team. Collaborate seamlessly through shared tools and information, enhancing team efficiency.
Auto-scheduler
Automates scheduling tasks, eliminating the need to manually organize participant interviews or sessions.
Survey and Data Collection
Capture data directly from participants with built-in forms and surveys to streamline data collection.
Participant Interaction Management
Handle all interactions with participants, including communication and scheduling, from a single dashboard.
Google Workspace Integration
Connect Google Workspace to sync data and enhance productivity.
Microsoft 365 Integration
Integrate Microsoft 365 to streamline workflows and access shared data.
Slack Integration
Sync seamlessly with Slack to share insights and collaborate in real-time.
Dropbox Integration
Access and organize Dropbox files directly within the app.
Microsoft Teams Integration
Collaborate and share findings with Microsoft Teams integration.
GitHub Integration
Sync GitHub data for improved project management and version control.
Azure DevOps Integration
Connect Azure DevOps for better development workflows.
Zapier Integration
Automate tasks by connecting with various other apps using Zapier.
Salesforce Integration
Integrate with Salesforce to streamline customer relationship management.
Intercom Integration
Pull data from Intercom to improve customer support and engagement.
Google Drive Integration
Access and manage your Google Drive documents from the platform.
Zoom Integration
Integrate with Zoom for seamless video conferencing and data capture.
Projects
Manage different projects within the platform, allowing organization and tracking of all ongoing work.
Ask Dovetail AI
An AI assistant that helps users query and analyze data within the platform, making insights more accessible.
Channels
Collaboration features which allow team members to work together and share insights within the platform.
Recruit
Tools to help recruit participants for research studies directly from the platform, streamlining the research process.
Data Organisation
Automatically organizes insights gathered from research data, making them easily accessible and manageable.
File Sharing
Allows users to upload and share files with team members to streamline collaboration.
Visualization Tools
Provides tools for visualizing data to better interpret research results.
Security Features
Ensures security of data with user permissions and access controls.
Analyze your data
Upload, store, and transcribe your data in various formats, including videos and notes. Create highlights and share insights with your team to easily manage and organize qualitative data.
Insights hub
Central platform to conduct research, analyze insights, and produce reports for your qualitative data to drive informed decision-making. Allows for streamlined collaboration and results sharing amongst teams.
Data reporting
Report on research findings using built-in visualization tools. Customize reports to highlight key insights and gain buy-in from stakeholders.
Continuous sync
Automatically sync information to keep user research data up-to-date and relevant across your team.
High trust data
Ensure your research data is secure and trustworthy, providing a stable foundation for product decisions.
Audio insights
Generate transcriptions and analyze recorded data to derive valuable insights from user interactions.
App software integrations
Connect with various platforms and tools to streamline your research process and enhance productivity.
Feedback Management
Collects, organizes, and analyzes customer feedback to uncover themes for improvement without manual analysis.
Real-time Feedback Tracking
Enables the company to monitor customer feedback as it happens, ensuring timely responses and decisions.
Integration with Transcriptions and Documents
Integrates multiple sources of customer feedback including transcriptions and documents in one platform.
Customer Insights
Gather and analyze customer feedback to build product roadmaps based on real insights.
Shared Workspace
Collaborate with your team by keeping everyone on the same page with unified documentation.
Feedback Analysis
Understand customer needs by analyzing feedback through various tools and features.
Video Analysis
Allows you to analyze video feedback from users to gain insights on customer experiences.
Tagging System
Organize user research data with tags to better segment and categorize information.
Transcripts
Automatic generation of transcripts from audio and video files for detailed analysis.
Collaboration Tools
Share insights and collaborate with team members on design decisions based on user feedback.
Tag highlighters
Allows users to highlight keywords and phrases in their research, making it easy to analyze and identify patterns.
Affinity clustering
Enables visual grouping and clustering of research data, helping to organize and categorize insights.
Data upload and integration
Supports uploading data from various sources and integrates with existing tools to streamline research workflows.
Video transcription
Automatically transcribes video content, making it searchable and easily referenceable within research projects.
Build context in minutes
Provide an easy way for sales teams to compile and use customer research data quickly and effectively, improving customer engagement and sales strategies.
Deeply understand your customers
Enable sales teams to gather and analyze customer feedback to gain deep insights into customer needs and preferences.
Influence the roadmap
Assist sales teams in using customer insights to guide product development, ensuring roadmaps align with customer needs and demands.
Centralized customer data
Collect and centralize customer feedback and insights in one place for easy access and analysis.
Collaborative note-taking
Enable teams to document and share customer interactions and insights collaboratively.
Customer feedback analysis
Transform qualitative data into quantitative insights with tagging, highlighting, and analysis tools.
Video discussion and insights
Incorporate video discussions within the platform to humanize customer interactions and enhance understanding.
Magic Analysis
Analysis of data like videos, support tickets, and documents.
Actionable Insights
Turn customer calls and documents into actionable insights quickly.
Customer Data Search
Search all your customer data to find the answers you need.
Sharing Customer Needs
Inspire action by sharing customer needs in the tools your team already uses.