Ainua Portal is a customer service platform that consolidates data from various systems into one site. It allows for easy branding, two-way data updates, multilingual support, device-responsive layouts, and strong information security.
Features
Branding
Easily brand your customer portal with your own brand colors and logo, without needing any coding.
Two-way Actions
Keep customer data up-to-date across systems by allowing two-way synchronization.
Translations
Support for multiple languages with easy modification by mapping integrated data to fields and selecting translations.
Inside Every Device
Responsive layouts ensure information is consolidated regardless of the device being used by the customer.
Information Security
Offers robust and reliable data protection using top-tier security practices for the platform and identity management.
Simplicity
Reliable operations supported with AI, helping customers do business efficiently by applying AI where it adds value.
Getting Started
Guides you on how to set up Ainua Portal and integrate your first data from your back-office solution.
Integrations
Provides information on Ainua Portal integration interfaces.
How to's
Offers concrete examples on setting up data flows with Ainua Portal.
Introduction
Contains information about Ainua Portal.
Branding
Allows customization of portal appearance with color palettes, logos, and background images.
Introduction page
Provides initial information about the portal without requiring login. Configurable with hero images and text.
Pages configuration
Heart of the portal with customizable sections including hero images and data integration.
Data Integration
Uses 'integration first' principle to map data from enterprise systems to the portal with development modes for testing and implementation.
Actions
Provides actions based on data, such as linking to pages or sending emails for integrated interactions.
Translations
Supports multiple languages and allows translations for display text within the portal, customizable for different data sources.
Data Integration
Allows integration with multiple data sources like CRM's, ticketing systems, and subscription management solutions. It supports combining data from multiple back-office solutions.
Custom Integrations with REST APIs
Provides the ability to create custom integrations using AInua Portal REST APIs for more tailored solutions.
Page-based User Experience
User experience is organized around pages. Each page represents a collection of data, such as messages or transactions, related to specific information.
Portal Instance Setup
Allows easy setup of a portal instance on top of the Ainua Portal, focusing on streamlining workflows.
Data Flow Integration
Supports integration of data flows between various back-office solutions and Ainua Portal, recommending cost-effective workflow solutions.
Direct API Integrations
Enables direct integrations against Ainua Portal integration APIs for custom system integrations within companies.
Authentication
Connectors are used to obtain an authentication token which is required for accessing integration endpoints in AinuA Portal.
Users API
The Users API is used to map back-office user IDs to a single identity in AinuA Portal for synchronization purposes.
Items API
The Items API is used to publish data to a page within AinuA Portal, aiding in the integration of back-office solutions.
REST Interfaces for Integration
Ainua Portal provides REST interfaces to facilitate integration with various systems, allowing data exchange and communication between different applications.
Data Storage
Includes a storage solution for maintaining data relevant to the portal's functionalities and user information.
User Interfaces
Offers user interface components for both portal admins and end-users, allowing interaction and control.
Administration Side
A dedicated side of the portal that allows admins to manage the content and appearance of the client side.
Client Side
An interface designed for end-users to interact with the portal, where the information and appearances are managed by the admin.
Logical Page Structure
The portal is designed with a logical collection of information represented as separate pages (e.g., subscriptions, messages, projects).
Integration with Back-office Solutions
Supports integration with existing back-office solutions like CRM, ERP, and ticketing systems.
Data Transfer Management
Includes solutions for managing data transfers within the portal's ecosystem, such as workflow and customer data platform management.
Hubspot Integration
Integrates data from Hubspot to Ainuaportal using Power Automate.
Contact Card Synchronization
Detects and synchronizes changes in contact cards from HubSpot to Ainuaportal, enabling updates to user information.
Hubspot Private App Configuration
Set up a Private App in Hubspot to receive notifications of changes via webhooks, allowing real-time data updates.
Event Subscriptions
Configure event subscriptions for contact properties in Hubspot to trigger updates in Ainuaportal.
Connector for Hubspot
Create and configure a HubSpot connector in Ainuaportal to enable data update workflows.
Power Automate Workflow
Automates various scenarios such as creating, updating, or deleting contact cards in Hubspot, triggered by events.
Create a connector
Create a connector in the AInua Portal administration to establish a dedicated connection for each data source. This enables convenient updates of users and items within the same scope.
Request a token
Request a bearer token using client credentials. Use the information provided during connector creation, such as ainu_url, client_id, and client_secret, to obtain this token.
Make authenticated requests
Once you have a bearer token, you can authenticate API requests by including the token in an HTTP header. This ensures secure access to the AInua Portal REST APIs.
User Identity Integration
Allows back-office solutions to integrate user data with AInua Portal by using a common user email address to identify and combine identities from different systems. This includes syncing user data such as email addresses across different back-office systems.
Updating Users
Provides a REST API for updating user information in AInua Portal, using specific identifiers and email addresses. The update is done via PATCH requests that include necessary authorization tokens.
RESTful API Access
Provides RESTful access for data integration. It allows integration of data from back-office solutions.
Bearer Token Authentication
Uses bearer tokens obtained through specific connectors for authorization when accessing data.
Integration First Principle
Emphasizes building integrations by creating pages, using development modes, and pushing data in steps, ensuring integrations are visible and configurable before becoming accessible to end users.
Data Updating
Allows updating of data via PATCH requests, using JSON format to specify page and content ids.
Removing User Data
Permits removal of user data by sending 'null' as the user data in the PATCH request.